COMPANY OVERVIEW

Jeenie is a virtual interpreting platform that connects users to a video or audio call with live, qualified interpreters for on-demand language assistance. Our global community of interpreters, located in over 140 countries, is available to help clients 24/7 in over 300 languages. Clients access Jeenie from any smartphone, tablet or computer, as well as through third-party integrations with platforms such as Zoom.

We believe language is a Basic Human Right. We’re on a mission to eliminate language barriers and ensure equitable access in healthcare, education, refugee and immigration support, legal services, and government, as well as facilitate business and social conversations.

Join Our Team! As an innovative, young tech company, we are in an exceptional position to expand our peer-to-peer marketplace platform into a market leader, and disrupt a $60 billion industry. We are hiring vibrant and intellectually curious people who want to help us achieve our mission, grow professionally, and be part of a supportive and dynamic team!


POSITION OVERVIEW 

Job Title: Product Manager

Reports to: Head of Product

Location: Remote, with travel up to 10% (as required)

Position Details: Full-Time, Exempt

Compensation:  Salary commensurate with experience


Jeenie® is seeking an experienced Product Manager. Candidate should have a strong background in startup product management and a passion for creating great user experiences.

This role reports directly to the Head of Product and is best suited to a candidate who is grounded in process, but also has a creative eye for new opportunities to enhance product design, operability, and market fit. 

You will be an integral part of the Jeenie Product Team and will have the opportunity to influence your own dedicated, cross-functional team of designers, engineers, etc. You will also have the pleasure of working alongside and leading a team of smart, hardworking, and supportive people.


RESPONSIBILITIES

At a high level, responsibilities will include outlining and driving product development to be responsive and anticipatory to the needs of the market and of end-to-end users. This role will require a high level of intra- and inter-departmental coordination to evolve the product, to translate relevant user and market insights into tangible product improvements, and to ensure alignment on product development initiatives and timelines.

  • Have an ability to internalize and translate a strong mission and vision into a clear product roadmap and requirements.
  • Be customer-obsessed, engaging constantly with clients to research their pain points and needs, as well as work alongside them to develop new product features and capabilities. 
  • Work with product leadership and other key stakeholders across the company from Client Development to Engineering to maintain consensus and ensure team alignment.
  • Work with product leadership to raise any key tradeoffs and arbitrate any tension in day-to-day decisions.
  • Develop a deep understanding of product positioning to drive collaboration with Product Marketing.
  • Have a strong sense of craft to effectively manage a formalized product process for Roadmapping, Product Requirement Documentation, Design, Testing, Launching, and Measuring.
  • Build a great product-lead culture in your cross-functional team, ensuring everyone is both clear on the big picture and aligned on the details.
  • Other duties as assigned.

QUALIFICATIONS

  • 3+ years of direct Product Management experience, Engineering Management preferred
  • Exceptional Project Management skills, with demonstrated history of successfully developing and executing strategies while collaborating cross-functionally and building consensus
  • Experience with Agile / Scrum Product Management
  • Demonstrated history of successfully planning and rolling out products
  • Proven problem-solving and analytical capabilities, with the ability to develop creative/non-traditional solutions for challenging, undefined problems

TECHNICAL/WORKPLACE REQUIREMENTS

  • Computer with high resolution web camera for conference calls and product demonstrations as required
  • Neutral, quiet, and professional work environment with appropriate lighting
  • Stable internet connection capable of download speeds of 350kbps or higher

SKILLS AND COMPETENCIES

  • Experience with Agile and/or Scrum Product Management
  • Superior Time Management and Project Management skills
  • Proficiency in Google Docs/Sheets and similar cloud based productivity tools
  • Ability to manage teams and work in a cross-functional environment
  • Exceptional phone- and video-based communication
  • Excellent interpersonal and conflict resolution skills
  • Excellent email communication skills
  • Excellent writing skills
  • Superior organizational/follow-up skills

EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Jeenie is an Equal Employment Opportunity and an Affirmative Action employer. We are committed to a work environment free of discrimination on the basis of race, color, ancestry, national origin, age, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, lactation, abortion, and related medical conditions), sexual orientation, gender identity, gender expression, marital status, or other characteristics protected by local, state or federal law. We adhere to the principle that all aspects of employment, including recruiting, hiring, training, compensation, promotion, benefits, discipline, and discharge be based on merit, performance, competence, or business needs.

e.g. other education degrees, skill trainings, software certifications, HIPAA certifications, performance awards, etc.
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