Jeenie Privacy Policy                                    

Last Revised on October 18, 2018

At JeenieTM our users and clients come first. This philosophy is behind our company’s operating principles, including how we gather and share your personal information. Our goal is for our customers and users to feel that their privacy is respected and secure, as well as to understand how their data is being used.

We protect your personal information using industry-standard safeguards. We share your information with your consent or as required by law (as detailed in this policy). We have crafted our Privacy Policy to be clear and straightforward. Please take the time to review our Privacy Policy below.

Your Privacy Matters

Maintaining your trust is our top priority, so we have implemented appropriate security safeguards designed to protect your information in accordance with industry standards. We adhere to the following principles to protect your privacy:

We protect your personal information and will only provide it to third parties:

(1) with your consent;

(2) where it is necessary to carry out your instructions;

(3) as reasonably necessary in order to provide Jeenie features and functionality to you;

(4) as we reasonably believe is permitted by law or regulation; or

(5) as necessary to enforce our Terms of Use or protect the rights, property, or safety of Jeenie, its Users, and the public.

We may periodically modify this Privacy Policy. When we make material changes, we will alert you through our website, our mobile platform, or by other means so that you may review the changes before you continue to use Jeenie. If you object to any changes, you may close your account by contacting support@jeenie.zendesk.com. Your continued use of Jeenie after we publish or communicate a notice about changes to this Privacy Policy is your consent to our changes.

1. Information Collected by Jeenie 

1.1. DATA CONTROLLERS

Our Privacy Policy applies to anyone with a Jeenie or Jeenie account. If you reside in or out of the United States, then the personal information provided to, or gathered by, Jeenie is managed by Jeenie. If you have any concern with 1) providing information to Jeenie, 2) having such information displayed by Jeenie, 3) having such information used in any manner permitted in this Privacy Policy and the Terms of Use, you should not become a User of Jeenie or visit our mobile platform. If you have any of these concerns but have already registered, you should close your account by contacting support@jeenie.zendesk.com.

        

1.2. REGISTRATION

When you create an account with us, you provide us with information (including your name, email address, phone number, native language, and more) that we use to create a personalized and relevant experience for you on Jeenie.

To create an account on Jeenie, you must provide us with at least your name and email address. You can choose to provide further information about yourself during the registration process, such as the country you reside in, etc. The information you provide is likely to appear on your Jeenie profile, and may be viewable by others. You understand that by creating an account, Jeenie and others will be able to identify you by your Jeenie profile and you allow Jeenie to use this information in accordance with this Privacy Policy and our Terms of Use. We may also ask for your credit card details to purchase certain Jeenie services.

2. Customer Service

When you contact our Customer Service representatives, they will collect information to respond to your questions and better serve you. They will collect information to categorize your question or concern, and resolve it. We also use this information to track potential problems and trends in order to better customize our support services to best serve you.

3. Using the Jeenie Site and Applications

We collect information when you use the Jeenie website, Jeenie mobile applications (for example, Jeenie for iPhone or Android), and Jeenie platform technology. For example, we collect information when you install the Jeenie mobile application and request services on Jeenie. We may record client audio/video calls in order to protect user privacy and safety, to resolve client disputes, etc. Please note that audio/video files recorded during the performance of service for Jeenie clients are the property of Jeenie. Users consent that they have no claim to any audio/video files.

4. Using Third-Party Services and Visiting Third-Party Sites

In the future, we may enable you to sign in to other sites and services with Jeenie. When we do, we will collect information when you use your Jeenie account to sign in to other sites or services, and when you view web pages that include Jeenie plugins. You will be able to opt out of our collection of plugin impressions anytime.

5. Cookies

Jeenie reserves the right to incorporate advertising into our web or mobile platforms at some point in the future or never. If we do, we plan to use cookies in order to personalize your Jeenie experience and to show you relevant ads.

We will use cookies and similar technologies, including mobile device identifiers, to help us recognize you, increase security, understand the services you prefer to use, and which advertisements seem like they would be serve your interests. You will be able to control cookies through your browser settings and other tools. At that time, we will implement a Jeenie Cookie Policy.

5.1. ADVERTISING TECHNOLOGIES AND WEB BEACONS

Jeenie does not currently allow for advertising. However, we reserve the right to  add this function in the future or never. If we decide to do so, we will target ads to your interests, based on information you included in your profile and your use of Jeenie. We will give you a number of ways to opt out of these ads. We will notify you if we decide to move in that direction.  

5.2. LOG FILES, IP ADDRESSES, AND INFORMATION ABOUT YOUR COMPUTER OR MOBILE DEVICE

We collect information from the devices and networks that you use to access Jeenie. This information helps us improve and secure our Services. Some examples of this are below, but these are not meant to be exhaustive.

When you visit or leave Jeenie by clicking a hyperlink or by viewing a plugin on a third-party site, we automatically receive the URL of the site from which you came or the one to which you are directed. We also receive the internet protocol (“IP”) address of your computer or the proxy server that you use to access the web, your computer operating system details, your type of web browser, your mobile device (including your mobile device identifier provided by your mobile device operating system), your mobile operating system (if you are accessing Jeenie with your mobile device), and the name of your Internet Service Provider (“ISP”) or your mobile carrier. We may also receive location data passed to us from third-party services or Jeenie-enabled devices that you have set up, which we use to show you local information (for example, weather information).

5.3. OTHER

We are constantly innovating to improve our product and service, which means we may create new ways to collect information. Jeenie is a dynamic, innovative environment, which means we are always seeking to improve the service we offer you. We often introduce new features, some of which may result in the collection of new information. Furthermore, new partnerships or corporate acquisitions may result in new features, and we may potentially collect new types of information.

6. Jeenie Use of Your Personal Information

At Jeenie, we are always trying to deliver an optimal customer experience. Our intention is to use your information to provide a world-class experience in a professional and trustworthy manner.

6.1. CONSENT TO Jeenie PROCESSING INFORMATION ABOUT YOU

When you register with Jeenie, you acknowledge that information you provide on your profile can be seen by others and used by us as described in this Privacy Policy and our Terms of Use.

The personal information you provide to us may reveal or allow others to identify aspects of your life that are not expressly stated on your profile (for example, your picture or your name may reveal your gender even if you choose not to state your gender explicitly). By providing personal information to us when you create or update your account and profile or deliver services to clients, you are expressly and voluntarily accepting the terms and conditions of Jeenie’s Terms of Use and freely accepting and agreeing to our processing of your personal information in ways set out by this Privacy Policy. Supplying information to us, including any information deemed “sensitive” by applicable law, is entirely voluntary on your part. You have the right to withdraw or modify your consent to Jeenie’s collection and processing of the information you provide at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, by changing your Preferences, changing your profile, or by closing your account.

6.2. Jeenie COMMUNICATIONS

We communicate with you using built-in Jeenie messaging functionality, email, and other ways available to us. We may send you messages relating to the availability of our services, security, or other service-related issues. We may also send promotional messages to your email. You can change your email settings at any time.

We communicate with you through email, notices posted on the Jeenie mobile app or website, messages to your Jeenie inbox, mobile text messages and push notifications, and other means available. Examples of these messages include:

(1) welcome and engagement messages - when you register with Jeenie, we may send you a series of emails to encourage you to complete your Jeenie profile and to inform you about how to best use Jeenie;

(2) service messages – these will cover service availability, security, and other issues about the functioning of Jeenie;

(3) promotional messages – including engagement opportunities and other information.

These messages will be sent to you based on your profile and messaging preferences. You may change your email and contact preferences at any time by signing into your account and changing your email settings. You can also opt out of promotional messages by sending a request to support@jeenie.zendesk.com. Please be aware that you cannot opt out of receiving service messages from Jeenie.

6.3. USER COMMUNICATIONS

When you communicate through Jeenie, the recipient will be able to see your user name and other information such as your location and language expertise.

Messages you initiate may also provide the recipient with other information about you (for example, the cities that you know well or industry expertise).

6.4. CUSTOMIZED CONTENT

We use the information you provide in your Jeenie profile to customize your experience on Jeenie. For example, when you sign in to your account, we may display recent updates or new features. We may also use aggregated information to show you content, such as news relevant to you, your language combinations, or your expertise.

6.5. SHARING INFORMATION WITH AFFILIATES

We may share your personal information with our Jeenie affiliates outside of the Jeenie entity (for example, Jeenie may share your information with Jeenie in another country, other Jeenie operating entities, or partners) as necessary to provide our services. By agreeing to this Privacy Policy, you are consenting to this sharing.

6.6. SHARING INFORMATION WITH THIRD PARTIES

Any information you put on your profile, and any content you post on Jeenie, may be seen by others. We do not provide any of your non-public information (like your email address) to third parties without your consent, unless required by law, or as described in Sections 2.6 and 2.14 of this Policy.

We will not disclose personal information that is not published to your profile or generated through engagement with other Jeenie services, such as social groups, without your consent or to carry out your instructions (for example, to process payment information) unless Jeenie believes that disclosure is permitted or required by law or is reasonably necessary to:

(1) comply with a legal requirement or process, including, but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures;

(2) enforce this Privacy Policy or our Terms of Use;

(3) respond to claims of a violation of the rights of third parties;

(4) respond to User service inquiries; or

(5) protect the rights, property, or safety of Jeenie, our Users, or the public.

See Section 2.14 for additional details about Jeenie’s compliance with legal requests for information.

Jeenie supports middleware providers that offer archiving solutions to firms subject to financial services regulation, which, with your permission, facilitate the archiving of your communications and other Jeenie activity by a third party for compliance purposes. Content distributed through Jeenie’s sharing features and third-party integrations may result in displaying some of your personal information outside of Jeenie. For example, when you post content to a Jeenie Group that is open for public discussion, your content, including your name as the contributor, may be displayed in search engine results. Furthermore, Jeenie may allow third parties to search profile information (subject to your privacy settings) using your email address or first and last name information through its profile API (see Section 6.7. below).

Third parties (for example, your email provider) may give you the option to upload certain information in your Jeenie contacts onto their own service. If you choose to share your Jeenie contacts, you will be granting your third party provider the right to store, access, disclose and use your Jeenie contacts in the ways described in such third party's terms and privacy policy.

6.7. DEVELOPERS USING Jeenie PLATFORM SERVICES

We work with developers to build Platform Applications using developer tools. Whether you use Platform Applications is your option and choice. You will be asked to give a Platform Application access to your Jeenie account when this becomes relevant. You will be able to revoke that permission anytime. Also, you can opt out of providing information to developers through your connections.

6.8. POLLS AND SURVEYS

We may conduct our own surveys and polls and also help third parties do this type of research. Your participation in surveys or polls is your option and choice. You may also opt out of getting invitations to participate in surveys.

Polls and Surveys may be conducted by Jeenie, Users, or third parties. Some third parties may target advertisements to you on the results page based on your answers in the poll. Jeenie or third parties may follow up with you via email regarding your participation unless you have opted out of receiving email messages. We may use third parties to deliver incentives to you to participate in surveys or polls. If the delivery of incentives requires your contact information, you may be asked to provide personal information to the third party fulfilling the incentive offer, which will be used only for the purpose of delivering incentives and verifying your contact information. It is up to you whether you want to provide this information, or whether you desire to take advantage of an incentive. Your consent to use any personally identifiable information for the purposes set forth in the poll or survey will be explicitly requested by the party conducting it.

6.9. GROUPS

You are responsible for any information you post on Jeenie, and this content will be accessible to others.

If you participate in Jeenie networking or other social groups, or import content, you should be aware that any information you choose to disclose using these services can be read, collected, and used by other Users in these forums, by developers, and by other third parties. Jeenie is not responsible for the information you choose to submit in these forums. Some content communicated through Jeenie social groups may be public and searchable on the Internet if the group owner has not closed the group for public discussions. Closed Jeenie groups will be identifiable. You can remove your Jeenie social group posts at any time. However, others may have copied and used the information that you previously shared.

6.10. TESTIMONIALS AND ADVERTISEMENTS PLACED THROUGH Jeenie ADS

In the future, Jeenie may offer the ability to post testimonials and advertisements. If you provide any testimonials about our goods or services or place advertisements through this service, we may post those testimonials and examples of advertisements you place in connection with our promotion of these services to third parties. Testimonials and advertisements may include your name and other personal information that you have provided.

6.11. COMPLIANCE WITH LEGAL PROCESS AND OTHER DISCLOSURES

We may disclose your personal information if compelled by law, subpoena, or other legal process, or if necessary to enforce our Terms of Use.

It is possible that we may need to disclose personal information, profile information, or information about your activities as a Jeenie User when required by law, subpoena, or other legal process, or if Jeenie has a good faith belief that disclosure is reasonably necessary to:

(1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies;

(2) enforce the Terms of Use, investigate and defend ourselves against any third-party claims or allegations, or protect the security or integrity of our Service; or

(3) exercise or protect the rights, property, or safety of Jeenie, our Users, personnel, or others.

6.12. DISCLOSURES TO OTHERS AS THE RESULT OF A CHANGE IN CONTROL OR SALE OF Jeenie

We may disclose your personal information to a third party as part of a sale of the assets of Jeenie, a subsidiary, or division, or as the result of a change in control of the company or one of its affiliates, or in preparation for any of these events. Any third party to which Jeenie transfers or sells Jeenie’s assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy.


7. Your Choices & Obligations

7.1. RIGHTS TO ACCESS, CORRECT, OR DELETE YOUR INFORMATION, AND CLOSING YOUR ACCOUNT

You can change your Jeenie information at any time by editing your profile, deleting information that you have posted, or by closing your account. You can also ask us for additional information we may have about your account.

You have a right to:

(1) access, modify, correct, or delete your personal information controlled by Jeenie regarding your profile;

(2) change or remove your information; and

(3) close your account by contacting support@jeenie.zendesk.com.

You can also contact us for any account information which is not on your profile or readily accessible to you. If you close your account with Jeenie, your information will generally be removed from the Service within 24 hours. We generally delete closed account information and will de-personalize any logs, audio/video files, or other backup information within 30 days of account closure, except as noted below.

Please note: Information you have shared with others (such as conversations, updates, content sharing) or that others may have copied off the site may remain visible after you have closed your account or deleted the information from your own profile. Jeenie social group content associated with closed accounts will show an unknown user as the source. In addition, you may not be able to access, correct, or eliminate any information about you that other Users copied or exported out of Jeenie, because this information may not be in our control. Users who have acquired access to your Jeenie profile in the past, may still have this information and it will no longer be under Jeenie control and therefore may continue to remain in the User’s possession.

7.2. DATA RETENTION

We may retain the personal information you provide and audio/video files of conversations you have had with clients while your account is in existence or as needed to provide you services. Jeenie may retain your personal information and audio/video files even after you have closed your account if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes between Users, prevent fraud and abuse, or enforce this Privacy Policy and our Terms of Use. We may retain personal information or audio/video files, for a limited period of time, if requested by law enforcement. Jeenie's Customer Service may retain information for as long as is necessary to provide support-related reporting and trend analysis only, but we generally delete or de-personalize closed account data consistent with Section 3, except in the case of our plugin impression data, which we will try to de-personalize at the time of collection, but in any event, we will de-personalize within 7 days.

7.3. YOUR OBLIGATIONS

Please respect the terms of our Terms of Use, our Policies, and your fellow Jeenie Users. As a User, you have certain obligations to other Users. Some of these obligations are imposed by applicable law and regulations and others have become commonplace in communities of like-minded Users such as Jeenie. You must, at all times, abide by the terms and conditions of the current Privacy Policy, Terms of Use, and other policies of Jeenie. This includes respecting all intellectual property rights that may belong to third parties, such as trademarks or copyrights.

You must not upload or otherwise disseminate any information that may infringe on the rights of others or which may be deemed to be injurious, violent, offensive, racist, or xenophobic, or which may otherwise violate the purpose and spirit of Jeenie and its community of Users.

You must keep your username and password confidential and not share it with others.

Any violation of these guidelines or those detailed in our Terms of Use or elsewhere may lead to the restriction, suspension, or termination of your account at the sole discretion of Jeenie.

8. Important Information

8.1. MINIMUM AGE

As described in the Terms of Use, persons must be of Minimum Age to use Jeenie.

8.2. CHANGES TO THIS PRIVACY POLICY

We will notify you when we change this Privacy Policy. We may change this Privacy Policy over time. If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will notify you either by email, by posting a notice or in our Policies section, text or mobile notification, or by other means. Please review the changes carefully. If you agree to the changes, simply continue to use our services. If you object to any of the changes to our terms and you no longer wish to use Jeenie, you may close your account by contacting support@jeenie.zendesk.com.

Unless stated otherwise, our current Privacy Policy applies to all information that Jeenie has about you and your account. Using Jeenie after a notice of changes has been communicated to you or published on our website shall constitute consent to the changed terms or practices. We will not notify you for smaller and more frequently changes.

8.3. SECURITY

We take privacy and security seriously and we have implemented security safeguards designed to protect the personal information that you provide in accordance with industry standards. All traffic between your web browser and Jeenie servers that contains personal information is sent over an SSL-encrypted connection (HTTPS). Sensitive information such as user passwords are only stored in our databases in an encrypted format as well. We also offer secure https access to the website. To protect any data you store on our servers, we also regularly monitor our system for possible vulnerabilities and attacks, and we use a tier-one secured-access data center. However, since the Internet is not a 100% secure environment, we cannot ensure or warrant the security of any information that you transmit to Jeenie. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information.

Please note that emails, instant messaging, and similar means of communication with other Jeenie Users are not encrypted, and we strongly advise you not to communicate any confidential information through these means. Please help keep your account safe by using a strong password.

9. How To Contact Us

If you have questions or comments about this Privacy Policy, please contact us at support@jeenie.zendesk.com.