Effective Date: March 2020
Welcome to the Jeenie Platform
provided by Global Professional Search Inc. d/b/a Jeenie (“Us” or “Our” or “We”)
– and thank You for visiting. We hope You enjoy the experience!
READ THESE TERMS CAREFULLY BEFORE BROWSING THIS APP. USING THIS PLATFORM INDICATES THAT YOU HAVE BOTH READ AND ACCEPT THESE TERMS. YOU CANNOT USE THIS PLATFORM IF YOU DO NOT ACCEPT THESE TERMS.
NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH THE COMPANY. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.
Use in Healthcare Settings
Use and Processing of Information
Using This Platform and the Platform’s Services
Password Restricted Areas of this Platform
Links to Third-Party Sites or Apps
Intellectual Property Infringement
Disclaimer of Warranties
Limitation and Exclusion of Liability
Local Laws; Export Control
Dispute Resolution and Arbitration; Class Action Waiver
California Consumer Notice
“Jeenie member” or “member” means a user registered with the Platform.
“Customer” means a person that uses the Platform and engages with a Linguist or Interpreter for the purpose of receiving language assistance and culture-oriented advice.
“Enterprise Customer” means a company, business or organization that has signed a separate user agreement or subscription agreement with Us in order to use the Platform to engage with a Linguist for the purpose of receiving language assistance and culture-oriented advice.
“Healthcare Enterprise Customer” means a company, business or organization that has signed a separate user agreement or subscription agreement as well as a Business Associate Agreement (BAA) with Us in order to use the Platform to engage with an Interpreter for the purpose of receiving language assistance in a healthcare setting (see below).
“Interpreter” or “Linguist” means a person that uses the Platform to engage with a Customer for the purpose of providing language assistance and culture-oriented advice.
We may alter the Content and Services We offer You and/or choose to modify, suspend or discontinue this Platform at any time and without notifying You. We may also change, update, add or remove provisions (collectively, “modifications”) of these Terms from time to time. Before you use the Platform, please be sure to refer to the date posted on the Terms to ensure that you have read the latest version.
If You object to any such modifications, Your sole recourse shall be to cease using this Platform. Continued use of this Platform following notice of any such modifications indicates You acknowledge and agree to be bound by the modifications. Also, please know that these Terms may be superseded by expressly designated legal notices or terms located on particular pages of this Platform. These expressly-designated legal notices or terms are incorporated into these Terms and supersede the provision(s) of these Terms that are designated as being superseded.
By using this Platform, You promise that You are at least 13 years of age. If You are not yet 18 years old, You must have the permission of an adult to use this Platform and agree to its Terms, and that adult must be a parent or legal guardian who is willing to be responsible for Your use of this Platform. Your use of the Platform under these conditions is your agreement that you have received parental or guardian permission to do so.
If You are a Customer, we invite You to use this Platform for individual, consumer purposes. Enjoy! If You are an Enterprise Customer or Healthcare Enterprise Customer, we invite you to use this Platform for better communication with your clients, patients, and staff. If You are an Interpreter, You may use the Platform to provide the services described herein, subject to the terms set forth herein regarding such services (“Permitted Purposes”). We thank you for your contribution.
In these Terms We are granting You a limited, personal, non-exclusive and non-transferable license to use and to display the Content; Your right to use the Content is conditioned on Your compliance with these Terms. You have no other rights in this Platform or any Content and You may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any part of this Platform or the Content in any manner. If You make copies of any of the Content or any portion of the Platform while engaging in Permitted Purposes, then We ask that You be sure to keep on any copies all of Our copyright and other proprietary notices as they appear on this Platform.
Unfortunately, if You breach any of these Terms the above license will terminate automatically.
Use in Healthcare Settings
Use in Healthcare Settings by Customers and Enterprise Customers
If You are an individual Customer or Enterprise Customer and You intend to use this Platform in a healthcare, clinical or medical setting, You must select either the “Healthcare” or “Medical Appointment” option under the Platform’s “Scenario” menu (if available for your selected language combination). We recognize the need that Our Customers have for immediate assistance in a healthcare, clinical or medical setting, and We want to do whatever We can to support Our Customers in times of urgency. We will attempt to connect You with the most qualified available Interpreter who meets the highest level of industry standards, HIPAA and/or other compliance requirements. In the event that demand is high for a specific language pair, and We cannot guarantee an Interpreter who has the necessary domain experience, HIPAA training, and state or national license or certification, We may provide you with the option to connect with an Interpreter who does not have the same level of qualifications. This option will be accompanied by one or more disclaimers similar to the following:
By choosing to continue from such a disclaimer or similar, You agree to these terms and agree to hold Us and the Interpreter harmless against all claims. If You do not wish to proceed, select Cancel, and You will return to the home screen without charge or penalty, where You can elect to make another call.
Use in Healthcare Settings by Healthcare Enterprise Customers
If You are a Healthcare Enterprise Customer and are using this Platform in a healthcare, clinical or medical setting, in addition to the above terms, You agree to abide by all terms contained in any user agreement or subscription agreement You have signed with Us. In addition, You agree to abide by all terms contained in any Business Associate Agreement (BAA) you have signed with Us.
For more information about using this Platform in a healthcare, clinical or medical setting, please contact Healthcare@Jeenie.com.
Use and Processing of Information
The Platform is not a Linguist, Interpreter or a Machine Translation tool and does not provide assistance with language, interpretation or culture-oriented advice (the “Linguist Services”). Our Platform enables Customers and Linguists to connect, interact, and arrange for the provision of such Linguist Services. While We may recommend certain Linguists based on the Linguist Services requested, We do not endorse any specific Linguist or Interpreter, nor do We have any control or influence over actions or decisions made by users of the Platform. You acknowledge and agree that any and all communications, correspondence, verbal or written or by electronic means, or any warranties or representations, made with regard to the Linguist Services are not provided by Us and are specifically and solely between the Customer and the Linguist. WE ARE NOT RESPONSIBLE OR LIABLE FOR THE ACTS OR OMISSIONS OF THE LINGUISTS OR THE OTHER USERS AND YOU HEREBY RELEASE US FROM ANY AND ALL CLAIMS RELATING TO SUCH ACTS OR OMISSIONS OR RELATING TO THE LINGUIST SERVICES.
If You are a Linguist or Interpreter, or seek to register as an Interpreter, You must be at least 18 years of age and provide the required information in Our application process. All Interpreters who apply to provide services via the Jeenie Platform must be approved by Jeenie before providing Linguist Services on Our Platform. Once your application has been processed, We will present to You Our Platform Service Agreement to review. Upon accepting the terms in Our Platform Service Agreement, You agree to complete and abide by the terms of the Platform Service Agreement. For Your reference, please also carefully review the Linguist FAQs which provide additional information regarding Your provision of Linguist Services.
If You are an Interpreter seeking to provide Services for Customers or Healthcare Enterprise Customers in a healthcare, clinical or medical setting, You must first meet Our stringent qualifications before being able to provide those Services in the Platform. For more information about qualifications to become a healthcare Interpreter, see Our website or create an Interpreter profile with Jeenie. In addition to Our Platform Service Agreement, you must also accept and abide by the terms of Our Business Associate Agreement (BAA) and HIPAA Guidelines.
To use the Platform, You must have a compatible mobile or computer device. We do not warrant that the Platform will be compatible with Your particular device. We hereby grant to You a non-exclusive, non-transferable, revocable license to use an object code copy of the Platform for one registered account on one device owned or leased solely by You, for Your personal use. You may not: (i) modify, disassemble, decompile or reverse engineer the Platform, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Platform to any third-party or use the Platform to provide time sharing or similar services for any third-party; (iii) make any copies of the Platform; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Platform, features that prevent or restrict use or copying of any content accessible through the Platform, or features that enforce limitations on use of the Platform; or (v) delete the copyright and other proprietary rights notices on the Platform. You acknowledge that We may from time to time issue upgraded versions of the Platform and may automatically electronically upgrade the version of the Platform that You are using on Your device. You consent to such automatic upgrading on Your device and agree that these Terms will apply to all such upgrades. The foregoing license grant is not a sale of the Platform or any copy thereof, and We and Our third-party licensors or suppliers retain all right, title, and interest in and to the Platform (and any copy of the Platform). Standard carrier data charges may apply to Your use of the Platform.
The following additional terms and conditions apply with respect to any Platform that We provide to You designed for use on an Apple iOS-powered mobile device (an “iOS App”):
The following additional terms and conditions apply with respect to any Platform that We provide designed for use on an Android-powered mobile device (an “Android App”):
Using This Platform and the Platform’s Services
We appreciate You visiting this Platform and allow You to do just that – stop by and leisurely check it out without even registering with Us!
However, in order to connect to a Linguist in order to get language assistance or cultural advice, You must successfully register an account with Us.
Password Restricted Areas of this Platform
If You want to register an account with Us, You must submit the following information through the account registration page on this Platform:
We may, from time to time, ask You to provide additional, optional information so that We can provide You a more customized experience when using this Platform (such as Your city, gender, photo etc.). The decision is Yours as to whether you want to share this information. However, the information that we request may be to provide a better customer experience as defined by our customer base. You understand that, in some cases, not providing that information might limit your ability to be matched for a customer session. Once You submit the required registration information, We alone will determine whether or not to approve Your proposed account. If approved, You will be sent an e-mail detailing how to complete Your registration. For so long as You use the account, You agree to provide true, accurate, current, and complete information which can be accomplished by logging into Your account and making relevant changes directly or contacting Us at Info@Jeenie.com or at support@Jeenie.zendesk.com and We can make the changes for You. And, if You forget Your password – no worries as We will happily send a password update to Your provided email address.
You are responsible for complying with these Terms when You access this Platform, whether directly or through any account that You may setup through or on this Platform. Because it is Your account, it is Your job to obtain and maintain all equipment and services needed for access to and use of This Platform as well as paying related charges. It is also Your responsibility to maintain the confidentiality of Your password(s), including any password of a third-party site that We may allow You to use to access this Platform. Should You believe Your password or security for This Platform has been breached in any way, You must immediately notify Us.
You agree to pay all applicable fees related to Your use of this Platform and Our Services which are described fully on Our website and within Our Platform. We may suspend or terminate Your account and/or access to Our Services and this Platform if Your payment is late and/or Your offered payment method (e.g., credit card or PayPal account) cannot be processed. By providing a payment method, You expressly authorize Us to charge the applicable fees on said payment method as well as taxes and other charges incurred thereto at regular intervals, all of which depend on Your particular membership and utilized services.
We understand that You might cancel Your account, but please know that We may not provide any refund(s) and You will be responsible for paying any balance due on the account. To make things less complicated, You agree that We may charge any unpaid fees to Your provided payment method and/or send You a bill for such unpaid fees.
Links to Third-Party Sites or Apps
We think links are convenient. From time to time, We may provide links on this Platform to third-party websites/apps. If You use these links, You will leave this Platform. We are not obligated to review any third-party websites/apps that You link to from this Platform, We do not control any of the third-party websites/apps, and We are not responsible for any of the third-party websites/apps (or the products, services, or content available through any of them). Thus, We do not endorse or make any representations about such third-party websites/apps, any information, software, products, services, or Content found there or any results that may be obtained from using them. If You decide to access any of the third-party websites/apps linked to from this Platform, You do this entirely at Your own risk and You must follow the privacy policies and terms and conditions for those third-party websites/apps. Certain areas of this Platform may allow You to interact and/or conduct transactions with one or more third-party websites/apps, and, if applicable, allow you to configure your privacy settings in that third-party website/app account to permit Your activities on this Platform to be shared with Your contacts in your third-party site account.
Certain areas of this Platform (e.g. customer ratings and review areas) may permit You to submit feedback, information, data, text, software, messages, recordings, live video or audio, or other Content (each, a “User Submission”). For the avoidance of doubt, such User Submission does not contain any information that identifies or could be used to identify an individual person. You agree that You are solely responsible for all of Your User Submissions and that any such User Submission is considered both non-confidential and non-proprietary. Further, We do not guarantee that You will be able to edit or delete any User Submission You have submitted. To make changes to or delete any User Submission, please contact info@Jeenie.com.
By submitting any User Submission, You are promising Us that:
By submitting a User Submission, You grant to Us an irrevocable, perpetual, transferable, non-exclusive, fully-paid, worldwide, royalty-free license (sublicensable through multiple tiers) to:
We may, but are not obligated to, pre-screen User Submissions or monitor any area of this Platform through which User Submissions may be submitted. We are not required to host, display, or distribute any User Submissions on or through this Platform and may remove at any time or refuse any User Submissions for any reason. We are not responsible for any loss, theft, or damage of any kind to any User Submissions. Further, You agree that We may freely disclose Your User Submission to any third party absent any obligation of confidence on the part of the recipient.
To be clear, We authorize Your use of this Platform only for Permitted Purposes. Any other use of this Platform beyond the Permitted Purposes is prohibited and, therefore, constitutes unauthorized use of this Platform. This is because as between You and Us, all rights in this Platform remain Our property.
Unauthorized use of this Platform may result in violation of various United States and international copyright laws. Because We prefer keeping this relationship drama-free, We want to give You examples of things to avoid. So, unless You have written permission from Us stating otherwise, You are not authorized to use this Platform in any of the following ways (these are examples only and the list below is not a complete list of everything that You are not permitted to do):
Whether You have engaged in any of the above shall be determined by Us in Our sole discretion. You agree to hire attorneys to defend Us if You violate these Terms and that violation results in a problem for Us. You also agree to pay any damages that We may end up having to pay as a result of Your violation. You alone are responsible for any violation of these Terms by You. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You and, in such case, You agree to cooperate with Our defense of such claim.
“Jeenie” is a trademark that belongs to Us. Other trademarks, names and logos on this Platform are the property of their respective owners.
Unless otherwise specified in these Terms, all Content, including the arrangement of them on this Platform are Our sole property, Copyright © 2018 Global Professional Search Inc. d/b/a Jeenie. All rights not expressly granted herein are reserved. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner or license.
Intellectual Property Infringement
We respect the intellectual property rights of others and encourage You to do the same. Accordingly, We have a policy of removing User Submissions that violate intellectual property rights of others, suspending access to this Platform (or any portion thereof) to any user who uses this Platform in violation of someone’s intellectual property rights, and/or terminating in appropriate circumstances the account of any user who uses the this Platform in violation of someone’s intellectual property rights.
Pursuant to Title 17 of the United States Code, Section 512, We have implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with such law. If You believe Your copyright or other intellectual property right is being infringed by a user of this Platform, please provide written notice to Our Agent for notice of claims of infringement:
Attn: Kirsten Brecht Baker, DMCA Agent
To be sure the matter is handled immediately, Your written notice must:
Unless the notice pertains to copyright or other intellectual property infringement, the Agent will be unable to address the listed concern.
Submitting a DMCA Counter-Notification
We will notify You that We have removed or disabled access to copyright-protected material that You provided, if such removal is pursuant to a validly received DMCA (Digital Millennium Copyright Act) take-down notice. In response, You may provide Our Agent with a written counter-notification that includes the following information:
1. Your physical or electronic signature;
2. Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
3. A statement from You under the penalty of perjury, that You have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
4. Your name, physical address and telephone number, and a statement that You consent to the jurisdiction of a court for the judicial district in which Your physical address is located, or if Your physical address is outside of the United States, for any judicial district in which We may be located, and that You will accept service of process from the person who provided notification of allegedly infringing material or an agent of such person.
Termination of Repeat Infringers
We reserve the right, in Our sole discretion, to terminate the account or access of any user of this Platform or Service who is the subject of repeated DMCA or other infringement notifications.
Disclaimer of Warranties
THIS PLATFORM AND THE INTERPRETER SERVICES ARE PROVIDED “AS IS” AND “WITH ALL FAULTS” AND THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THIS PLATFORM IS WITH YOU.
WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND (EXPRESS, IMPLIED OR STATUTORY) WITH RESPECT TO THIS PLATFORM AND THE LINGUIST SERVICES, WHICH INCLUDES BUT IS NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.
THIS MEANS THAT WE DO NOT PROMISE YOU THAT THE PLATFORM IS FREE OF PROBLEMS. Without limiting the generality of the foregoing, We make no warranty that this Platform will meet Your requirements or that this Platform will be uninterrupted, timely, secure, or error-free or that defects in this Platform will be corrected. We make no warranty as to the results that may be obtained from the use of this Platform or as to the accuracy or reliability of any information obtained through this Platform. No advice or information, whether oral or written, obtained by You through this Platform or from Us or Our subsidiaries/other affiliated companies shall create any warranty. We disclaim all equitable indemnities.
Limitation and Exclusion of Liability
WE SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM YOUR DISPLAYING, COPYING, OR DOWNLOADING ANY CONTENT TO OR FROM THIS PLATFORM OR FROM YOUR USE OR PROVISION OF THE INTERPRETER SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE TO YOU FOR ANY INDIRECT, EXTRAORDINARY, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) HOWEVER ARISING, EVEN IF WE KNOW THERE IS A POSSIBILITY OF SUCH DAMAGE.
TO THE EXTENT PERMITTED UNDER LAW (AND UNLESS WE HAVE ENTERED INTO A SEPARATE WRITTEN AGREEMENT THAT OVERRIDES THESE TERMS), WE AND OUR AFFILIATES (AND THOSE THAT WE WORK WITH TO PROVIDE THE SERVICES) SHALL NOT BE LIABLE TO YOU OR OTHERS FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, OPPORTUNITIES, REPUTATION, PROFITS OR REVENUES, RELATED TO THE SERVICES (E.G. OFFENSIVE OR DEFAMATORY STATEMENTS, DOWN TIME OR LOSS, USE OF, OR CHANGES TO, YOUR INFORMATION OR CONTENT).
IN NO EVENT SHALL OUR LIABILITY AND THAT OF OUR AFFILIATES (AND THOSE THAT WE WORK WITH TO PROVIDE THE SERVICES) EXCEED, IN THE AGGREGATE FOR ALL CLAIMS, AN AMOUNT THAT IS THE LESSER OF (A) FIVE TIMES THE LARGEST CONSUMER PACKAGE PRICE, IF AVAILABLE, OR (B) USD$1000.
THIS LIMITATION OF LIABILITY IS PART OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US AND SHALL APPLY TO ALL CLAIMS OF LIABILITY (E.G., WARRANTY, TORT, NEGLIGENCE, CONTRACT, LAW) AND EVEN IF WE OR OUR AFFILIATES HAVE BEEN TOLD OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF THESE REMEDIES FAIL THEIR ESSENTIAL PURPOSE.
SOME LAWS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY, SO THESE LIMITS MAY NOT APPLY TO YOU.
Local Laws; Export Control
We control and operate this Platform from Our headquarters in the United States of America and the entirety of this Platform may not be appropriate or available for use in other locations. If You use this Platform outside the United States of America, You are solely responsible for following applicable local laws.
Any submissions by You to Us (e.g., comments, questions, suggestions, Content – collectively, “Feedback”) through any communication whatsoever (e.g., call, fax, email) will be treated as both non-confidential and non-proprietary. Except as prohibited by applicable law, you hereby assign all right, title, and interest in, and We are free to use, without any attribution or compensation to You, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback. Where the foregoing assignment is prohibited by law, you hereby grant Us an exclusive, transferable, worldwide, royalty-free, fully paid up license (including the right to sublicense) to use and exploit all Feedback as We may determine in our sole discretion. Notwithstanding the foregoing, you understand and agree that We are not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and You have no right to compel such use, display, reproduction, or distribution.
Dispute Resolution and Arbitration; Class Action Waiver
Please Read This Provision Carefully. It Affects Your Legal Rights.
This Provision facilitates the prompt and efficient resolution of any dispute (e.g., claim or controversy, whether based in contract, statute, regulation, ordinance, tort – including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence – or any other legal or equitable theory, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below) that may arise between You and Us. Effectively, then, “dispute” is given the broadest meaning enforceable by law and includes any claims against other parties relating to services or products provided or billed to You (such as Our licensors, suppliers, dealers or third-party vendors) whenever You also assert claims against Us in the same proceeding.
This Provision provides that all disputes between You and Us shall be resolved by binding arbitration because acceptance of These Terms constitutes a waiver of Your right to litigation claims and all opportunity to be heard by a judge or jury. We prefer this because We believe arbitration is less drama-filled than litigation. To be clear, there is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow these Terms and can award the same damages and relief as a court (including attorney’s fees). You may, however, opt out of this Provision, which means You would have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). EVERYONE AGREES THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.
Pre-Arbitration Claim Resolution
For all Disputes, whether pursued in court or arbitration, You must first give Us an opportunity to resolve the Dispute which is first done by emailing to Us at Legal@Jeenie.com the following information: (1) Your name; (2) Your address; (3) A written description of Your Claim; and (4) A description of the specific relief You seek. If We do not resolve the Dispute within 45 days after receiving Your notification, then You may pursue Your Dispute in arbitration. You may pursue Your dispute in a court only under the circumstances described below.
Exclusions from Arbitration/Right to Opt Out
Notwithstanding the above, You or We may choose to pursue a Dispute in court and not by arbitration if: (a) The dispute qualifies for initiation in small claims court; or (b) YOU OPT OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THESE TERMS (the “Opt-Out Deadline”). You may opt out of this Provision by emailing Us at Legal@Jeenie.com the following information: (1) Your name; (2) Your address; (3) A clear statement that You do not wish to resolve disputes with Us through arbitration. Either way, We will not take any decision You make personally. In fact, We promise that Your decision to opt out of this Arbitration Provision will have no adverse effect on Your relationship with Us. But,We do have to enforce the Opt-Out Deadline so keep in mind that any opt-out request received after the Opt-Out Deadline will not be valid and You must pursue Your dispute in arbitration or small claims court.
If this Provision applies and the dispute is not resolved as provided above (Pre-Arbitration Claim Resolution) either You or We may initiate arbitration proceedings. The American Arbitration Association (“AAA”), www.adr.org, or JAMS, www.jamsadr.com, will arbitrate all disputes, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration only and shall in no event be commenced as a class arbitration or a consolidated or representative action or arbitration. All issues shall be for the arbitrator to decide, including the scope of this Provision.
For arbitration before AAA, for Disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply. In either instance, the AAA’s Optional Rules For Emergency Measures Of Protection shall apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action or representative procedures or rules apply to the arbitration.
Because this Platform and these Terms concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.
Arbitration Award. The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party or if required by applicable law. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA or other applicable law and may be entered in any court having jurisdiction over the parties for purposes of enforcement.
Location of Arbitration. You or We may initiate arbitration in either Washington, D.C. or the federal judicial district that includes Your billing address.
Payment of Arbitration Fees and Costs. You will be responsible for all arbitration fees and costs that You incur in the arbitration which include but are not limited to attorneys’ fees or expert witnesses. In addition to any fees and costs recoverable under applicable law, if You provide notice and negotiate in good faith with Us as provided in the section above titled “Pre-Arbitration Claim Resolution” and the arbitrator concludes that You are the prevailing party in the arbitration, You will be entitled to recover reasonable arbitration and attorney’s fees and costs as determined by the arbitrator. If the arbitrator concludes that We are the prevailing party in the arbitration, We reserve the right to seek to recover any reasonable arbitration and attorney’s fees.
Class Action Waiver
Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action, representative action, or private attorney general action) unless both You and We specifically agree to do so in writing following initiation of the arbitration. If You choose to pursue Your Dispute in court by opting out of the Arbitration Provision, as specified above, this Class Action Waiver will not apply to You. Neither You, nor any other user of this Platform can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.
You understand and agree that by accepting this Provision in these Terms, You and We are each waiving the right to a jury trial or a trial before a judge in a public court. In the absence of this Provision, You and We might otherwise have had a right or opportunity to bring disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Other rights that You would have if You went to court (e.g., the rights to both appeal and certain types of discovery) may be more limited or may also be waived.
If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision whose remainder will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable, and the dispute will be decided by a court.
This Provision shall survive the termination of Your account with Us or Our affiliates and Your discontinued use of this Platform. Notwithstanding any provision in these Terms to the contrary, We agree that if We make any change to this Provision (other than a change to the Notice Address), You may reject any such change and require Us to adhere to the present language in this Provision if a dispute between Us arises.
The Parties hereto expressly agree that these Terms and all documents and notices relating thereto be drafted in the English language. To the extent allowed by law, the English language version of these Terms is binding and other translations are for convenience only. Terms in other languages may be available upon request at Legal@Jeenie.com. These Terms (including additional terms that may be provided by us when you engage with a feature of the Services) are the only agreement between us regarding the Services and supersedes all prior agreements for the Services.
We think direct communication resolves most issues – if We feel that You are not complying with these Terms, We will tell You. We will even provide You with recommended necessary corrective action(s) because We value this relationship.
However, certain violations of these Terms, as determined by Us, may require immediate termination of Your access to this Platform without prior notice to You. The Federal Arbitration Act, Delaware state law and applicable U.S. federal law, without regard to the choice or conflicts of law provisions, will govern these Terms. Foreign laws do not apply. Except for disputes subject to arbitration as described above, any disputes relating to these Terms or this Platform will be heard in the courts located in United States County, Washington, D.C. If any of these Terms are deemed inconsistent with applicable law, then such term(s) shall be interpreted to reflect the intentions of the parties, and no other terms will be modified. By choosing not to enforce any of these Terms, We are not waiving Our rights. These Terms are the entire agreement between You and Us and, therefore, supersede all prior or contemporaneous negotiations, discussions or agreements between Everyone about this Platform. The proprietary rights, disclaimer of warranties, representations made by You, indemnities, limitations of liability and general provisions shall survive any termination of these Terms.
If We don't act to enforce a breach of these Terms, that does not mean that We have waived its right to enforce this Contract. You may not assign or transfer these Terms (or Your membership or use of Services) to anyone without our consent. However, You agree that We may assign these Terms to its affiliates or a party that buys it without Your consent. There are no third-party beneficiaries to these Terms.
California Consumer Notice
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Impaired at TDD (800) 326-2297 or TDD (916) 322-1700.
This Platform and Service are provided by Jeenie, 1816 Redwood Terrace, NW, Washington DC 20012. If You have a non-legal question or complaint regarding the Platform or Service, please contact Customer Service at Info@Jeenie.com or support@Jeenie.zendesk.com. For legal questions or complaints, please contact Legal@Jeenie.com.
If You have any questions about these Terms or otherwise need to contact Us for any reason, You can reach Us at +1 (855) 533-6431, Info@Jeenie.com or at support@Jeenie.zendesk.com.