Last Revised October 18, 2018
JeenieTM has a mission to empower people around the world with language, solving everyday language problems with everyday language people. By developing innovative applications, services, and solutions, Jeenie is committed to 1) helping individuals who have foreign language and cultural competency, often combined with industry or technical skills, compete more effectively in a global economy and 2) giving individuals more freedom in their personal and professional lives to travel anywhere and to do business with anyone by eliminating the barrier of language.
To achieve our mission, we have developed a marketplace with our website, mobile applications, and developer platform, to connect multilinguals with customers who require language and cultural assistance.
If you are using Jeenie on behalf of a company or other legal entity, you are nevertheless individually bound by these Terms even if your company has a separate agreement with us. If you do not want to register an account and become an Jeenie User, do not enter into these Terms, do NOT click “Create an Account” or “Register” or “Become a Linguist” or “Contact a Linguist,” and do not access, view, download or otherwise use any Jeenie webpage, mobile app, information or services. By clicking “Register” (or “Join Jeenie,” “Become a Linguist”, “Create an Account” or “Contact a Linguist,” or similar), you acknowledge that you have read and understood the terms and conditions of these Terms and that you agree to be bound by all of its provisions. By clicking any of our buttons to start looking for candidates or to start answering our questions, you consent to use electronic signatures.
You must comply with all applicable laws and these Terms, as may be amended from time to time with or without advance notice, and the policies and processes explained in the following sections:
By using our service, you grant Jeenie a license to use the information you provide. You own the information you provide Jeenie under these Terms and may request its deletion at any time, unless you have shared information or content with others and they have not deleted it, or it was copied or stored by other users. Additionally, you grant Jeenie a nonexclusive, irrevocable, worldwide, perpetual, unlimited, assignable, sub-licenseable, fully paid up and royalty-free right for us to copy, prepare derivative works of, improve, distribute, publish, remove, retain, add, process, analyze, use and commercialize, in any way now known or in the future discovered, any information you provide, directly or indirectly to Jeenie, including, but not limited to, any user generated content (including audio and video), ideas, concepts, techniques and/or data to the services, you submit to Jeenie or create while using Jeenie, without any further consent, notice and/or compensation to you or to any third parties. Any information you submit to us is at your own risk of loss.
By providing information to us, you represent and warrant that you are entitled to submit the information and that the information is accurate, not confidential, and not in violation of any contractual restrictions or other third party rights. It is your responsibility to keep your Jeenie profile information accurate and updated.
You acknowledge that you are eligible to enter into this contract and you are at least our “Minimum Age,” and that the information you provide is truthful.
To be eligible to use Jeenie, you must meet the following criteria and represent and warrant that you:
(1) are the “Minimum Age” (defined below) or older;
(2) are not currently restricted from Jeenie, or not otherwise prohibited from having an Jeenie account;
(3) are not a competitor of Jeenie or are not using Jeenie services for reasons that are in competition with Jeenie;
(4) will only maintain one Jeenie account at any given time;
(5) will use your real name and only provide accurate information to Jeenie;
(6) have full power and authority to enter into these Terms and doing so will not violate any other agreement to which you are a party;
(7) will not violate any rights of Jeenie or a third party, including intellectual property rights such as copyright or trademark rights;
(8) agree to provide at your cost all equipment, software, mobile access, and internet access necessary to use our services; and
(9) agree to represent your skills accurately and honestly to the best of your ability.
You commit to keep your password a secret, not to share an account with anyone else, and not to copy or transfer any content created on or held by Jeenie.
Your Jeenie Profile will become part of Jeenie and, except for information that you license to us, is owned by Jeenie. However, between you and others, your account belongs to you. You agree to:
(1) keep your password secure and confidential;
(2) not permit others to use your account;
(3) not use others’ accounts;
(4) not sell, trade, or transfer your Jeenie account to another party; and
(5) not charge anyone for access to any portion of Jeenie, or any information therein.
Further, you are responsible for anything that happens through your account until you close down your account or prove that your account security was compromised due to no fault of your own. To close your account, please contact firstname.lastname@example.org.
You understand that you will pay us for any losses that you cause. You agree to indemnify Jeenie and hold Jeenie harmless for any and all damages, losses and costs (including, but not limited to, reasonable attorneys’ fees and costs) related to all third party claims, charges, and investigations, caused by:
(1) your failure to comply with these Terms, including, without limitation, your submission of content that violates third-party rights or applicable laws;
(2) any content you submit to Jeenie; and
(3) any activity in which you engage on or through Jeenie.
You will honor your payment obligations and you agree to letting us store your payment information. Also, there may be fees and taxes that are added to our prices. We do not guarantee refunds. If you purchase any services that we offer for a fee, either on a one-time or subscription basis, you agree to Jeenie storing your payment information. You also agree to pay any applicable fees for our services as they become due, plus all related taxes, and to reimburse us for all collection costs and interest for any overdue amounts. Failure to pay may result in the termination of your account.
Depending on where you transact with us, 1) the type of payment method used and where your payment method was issued may vary, 2) your transaction with us may be subject to foreign exchange fees or differences in prices, possibly due to exchange rates. Jeenie does not support all payment methods, currencies or locations for payment. If the payment method you use with us, such as a credit card, reaches its expiration date and you do not edit your payment method information or cancel your account, you authorize us to continue billing that payment method and you remain responsible for any uncollected amounts. Your obligation to pay fees continues through the end of the subscription period, at which time you may cancel your subscription. All applicable taxes are calculated based on the billing information you provide us at the time of purchase.
Jeenie’s refund policy is explained here. We do not guarantee refunds for lack of usage or declared dissatisfaction. However, if you have paid to engage a Linguist for language help, you may disconnect your call within the first two (2) minutes or one hundred and twenty (120) seconds for reasons related to poor audio or video connectivity, lack of professionalism or unsatisfactory language proficiency on the part of the Linguist, to avoid any charge. You also acknowledge that Jeenie services are subject to these Terms and any additional terms related to the provision of the service. Additionally, if you require a printed invoice for your transaction with us, you may request one by emailing email@example.com.
If you think you have to breach these Terms, you will let us know beforehand. If you believe that you are entitled or obligated to act contrary to these Terms under any mandatory law, you agree to provide us with detailed and substantiated explanation of your reasons in writing at least 30 days before you act contrary to these Terms, to allow us to assess whether we may, at our sole discretion, provide an alternative remedy for the situation, though we are under no obligation to do so.
You give us permission to provide you with important notices on the website, mobile apps, or email. This means that the contact information you provide us must be accurate or you may not receive important notices.
For purposes of service messages and notices about services, Jeenie may place a banner notice across its pages to alert you to certain changes such as modifications to these Terms. Alternatively, notice may consist of an email from Jeenie to an email address associated with your account, even if we have other contact information. You also agree that Jeenie may communicate with you through your Jeenie account or through other means including email, mobile number, telephone, or delivery services including the postal service about your Jeenie account or services associated with Jeenie. Please review your Settings to control what kind of messages you receive from Jeenie. You acknowledge and agree that we shall have no liability associated with or arising from your failure to maintain accurate contact or other information. To contact Jeenie about messages, please email firstname.lastname@example.org.
These Terms apply to mobile applications as well. Also, you agree certain additional information can be shared with us. Jeenie may offer its services through applications built using Jeenie’s platform. Examples include smartphone applications (Jeenie for Android, Jeenie for Blackberry or Jeenie for iPhone), sharing technology, and other interactive plugins distributed on websites across the web (“Jeenie Applications”). Jeenie Applications are distinct from third-party Platform Applications addressed in Section 4.2.
If you use a Jeenie Application or interact with a website that has deployed a plugin, you agree that information about you and your use of our services, including, but not limited to, your device, your mobile carrier, your internet access provider, your physical location, or web pages containing Jeenie plugins that load in your browser may be communicated to us. Further, by importing any of your Jeenie data through the Jeenie Application, you represent that you have authority to share the transferred data with your mobile carrier or other access provider. In the event you change or deactivate your mobile account, you must promptly update your Jeenie account information to ensure that your messages are not sent to the person that acquires your old number. Failure to do so is your responsibility.
You acknowledge you are responsible for all charges and necessary permissions related to accessing Jeenie through your mobile access provider. Therefore, you should ask your provider about the terms for these services for your specific mobile devices. Finally, by using any downloadable application to enable your use of our services, you are explicitly confirming your acceptance of the terms of the End User License Agreement associated with the application provided at download or installation, or as may be updated from time to time.
You commit to upholding all export laws. Your use of Jeenie services, including our software, is subject to export and re-export control laws and regulations, including the Export Administration Regulations (“EAR”) maintained by the United States Department of Commerce and sanctions programs, maintained by the Treasury Department's Office of Foreign Assets Control. You shall not — directly or indirectly — sell, export, re-export, transfer, divert, or otherwise dispose of any software or service to any end-user without obtaining the required authorizations from the appropriate government authorities. You also warrant that you are not prohibited from receiving US origin products, including services or software.
You grant Jeenie rights to any feedback and input that you provide to us or that customers provide to us about working with you. By submitting ideas, suggestions, documents, or proposals ("Contribution") to Jeenie through its suggestion or feedback webpages, you acknowledge and agree that:
(a) your Contribution does not contain confidential or proprietary information;
(b) Jeenie is not under any obligation of confidentiality, express or implied, with respect to the Contribution;
(c) Jeenie shall be entitled to use or disclose (or choose not to use or disclose) such Contribution for any purpose, in any way, in any media worldwide;
(d) Jeenie may have something similar to the Contribution already under consideration or in development;
(e) you irrevocably and non-exclusively license to Jeenie the rights to use, leverage and promote your Contribution for Jeenie gain; and
(f) you are not entitled to any compensation or reimbursement of any kind from Jeenie under any circumstances.
You agree to only access and use Jeenie in the way these Terms allow. If you abide by these Terms, we grant you a limited right to use Jeenie. On the condition that you comply with all your obligations under these Terms, including, but not limited to, the Do’s and Don’ts listed in Section 10, we grant you a limited, revocable, non-exclusive, non-assignable, non-sublicenseable license and right to access our services, through a generally available web browser, mobile device or Jeenie authorized application, to view information and use the services that we provide on Jeenie webpages, in accordance with these Terms. This does not include scraping, spidering, crawling or other technology or software used to access data without the express written consent of Jeenie or its Users. Any other use of Jeenie contrary to our mission and purpose (such as seeking to connect to someone you do not know or trust, or to use information gathered from Jeenie commercially unless expressly authorized by Jeenie) is strictly prohibited and a violation of these Terms.
We reserve all rights not expressly granted in these Terms, including, without limitation, title, ownership, intellectual property rights, and all other rights and interest in Jeenie and all related items, including any and all copies made of the Jeenie website.
Jeenie may change or discontinue any services at any time. In such case, we do not promise to keep showing or storing all of your information and materials. We allow you to access Jeenie as it may exist and be available on any given day and we have no other obligations, except as expressly stated in these Terms. We may modify, replace, refuse access to, suspend or discontinue Jeenie, partially or entirely, or change and modify prices prospectively for all or one of our services for you, or for all our Users, at our sole discretion. All of these changes shall be effective upon their posting on Jeenie or by direct communication to you, unless otherwise noted. Jeenie further reserves the right to withhold, remove or discard any content available as part of your account, with or without notice, if deemed by Jeenie to be contrary to these Terms. Jeenie has no obligation to store, maintain or provide you a copy of any content that you or other Users provide when using our services.
Third parties may offer their own products and services through Jeenie, and we are not responsible for these third-party activities. Jeenie may include links to third-party web sites (“Third-Party Sites”) on our websites, mobile apps, and elsewhere in the interest of providing more services or more information to our Users. You are responsible for evaluating whether you want to access or use a Third-Party Site. You should review any applicable terms or privacy policies of a Third-Party Site before using it or sharing any information on it, because you may give the third party permission to use your information in ways we would not. Jeenie is not responsible for and does not endorse any features, content, advertising, products or other materials on or available from Third-Party Sites. Accordingly, if you decide to use Third-Party Sites, you do so at your own risk and agree that these Terms does not apply to your use of any Third-Party Site.
(1) comply with legal process, including, but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures;
(2) enforce these Terms;
(3) respond to claims of a violation of the rights of third parties, whether or not the third party is a User, individual, commercial entity, or government agency;
(4) respond to customer service inquiries; or
(5) protect the rights, property, or personal safety of Jeenie, our Users, or the public.
Jeenie reserves all rights to limit the connections and interactions with and while using our services. You are solely responsible for your interactions with other Users. Jeenie may limit your use of our services, limit the number of connections you may have to other Users and may, in certain circumstances, prohibit you from contacting other Users through use of our services. Jeenie reserves the right, but has no obligation, to monitor disputes between you and other Users and to restrict, suspend, or close your account if Jeenie determines, at our sole discretion, that doing so is necessary to enforce these Terms.
Jeenie reserves all intellectual property rights to its services, including the copyrights and Intellectual property rights of Jeenie services, except for the limited license granted to you in Section 3. Global Professional Search, Jeenie, and the Jeenie “in” logos and other Jeenie trademarks, service marks, graphics, and logos used in connection with Jeenie are trademarks or registered trademarks of Jeenie in the U.S. and/or other countries. Other trademarks and logos used in connection with Jeenie may be the trademarks of their respective owners. These Terms does not grant you any right or license with respect to any such trademarks and logos.
Jeenie disclaims any legal liability for the quality, safety or reliability of Jeenie. Do not rely on Jeenie or its suppliers, any information contained or provided by Jeenie or its providers, or their continuation. We provide the platform for Jeenie and all information and services on an “as is” and “as available” basis. Jeenie does not control or vet user-generated content for complete accuracy. We do not provide any express warranties or representations. To the fullest extent possible under applicable law, Jeenie and its suppliers disclaim any and all implied warranties and representations, including and without limitations, any warranties of merchantability, title, accuracy of data, skills and capabilities, and noninfringement. If you are dissatisfied or harmed by Jeenie or anything related to Jeenie, you may close your Jeenie account and terminate these Terms in accordance with Section 7 and such termination shall be your sole and exclusive remedy.
Jeenie is not responsible, and makes no representations or warranties for the delivery of any messages (such as posting of answers or transmission of any other user-generated content) sent through Jeenie to anyone. In addition, we neither warrant nor represent that your use of the service will not infringe on the rights of third parties. Any material, services, or technology described or used on the website may be subject to intellectual property rights owned by third parties who have licenses such material, services, or technology to Jeenie. Jeenie does not have any obligation to monitor the use of its services by others. Therefore, Jeenie disclaims all liability for identity theft or any other misuse of your identity or information by others.
Jeenie does not guarantee that the services it provides will function without interruptions or errors in functioning. In particular, the operation of the services may be interrupted due to maintenance, updates, or system and network failures. Jeenie disclaims all liability for damages caused by any such interruption or errors in functioning. Furthermore, Jeenie disclaims all liability for any malfunctioning, impossibility of access, or poor use of conditions of the Jeenie site due to inappropriate equipment, disturbances related to Internet services providers, to the saturation of the internet network, or for any other reason.
Neither Global Professional Search, Inc., nor Jeenie nor any of our subsidiaries, affiliated companies, suppliers, employees, shareholders, or directors (“Jeenie Affiliates”) shall be cumulatively liable for (a) any damages in excess of five times the most recent monthly fee that you paid for a service, if any, or US$100, whichever amount is greater, or (b) any special, incidental, indirect, punitive or consequential damages or loss of use, profit, revenue or data to you or any third person arising from your use of Jeenie services, or any of the content or other materials on, accessed through, or downloaded from Jeenie. This limitation of liability is part of the basis of the bargain between the parties and without it the terms and prices charged would be different. This limitation of liability shall:
You may terminate these Terms, for any or no reason, at any time, with notice to Jeenie pursuant to Section 9.3. This notice will be effective upon Jeenie processing your notice. Jeenie may also terminate these Terms and your account for any reason or no reason, at any time, with or without notice. This cancellation shall be effective immediately or as may be specified in the notice. For the avoidance of doubt, only Jeenie or the party paying for the services may terminate your access to any services. Termination of your Jeenie account includes disabling your access to Jeenie and may also bar you from any future use of Jeenie.
Jeenie may restrict, suspend or terminate the account of any User who abuses or misuses its services. Misuse of Jeenie services includes abusing the Jeenie messaging services; creating multiple or false profiles; using the Jeenie services commercially without Jeenie’s authorization, infringing any intellectual property rights, violating any of the Do’s and Don’ts listed in Section 10, or any other behavior that Jeenie, at its sole discretion, deems contrary to its purpose. In addition, and without limiting the foregoing, Jeenie has adopted a policy of terminating accounts of Users who, at Jeenie’s sole discretion, are deemed to be repeat infringers under the United States Copyright Act.
Upon termination of your Jeenie account, you lose access to all Jeenie services. The terms of these Terms shall survive any termination, except Section 3 (“Your Rights”) and Sections 4.1., 4.2., and 4.3. (“Our Rights and Obligations”).
In the unlikely event we end up in a legal dispute, it will take place in Delaware courts, applying Delaware law.
These Terms or any claim, cause of action or dispute (“claim”) arising out of or related to these Terms shall be governed by the laws of the state of Delaware regardless of your country of origin or where you access Jeenie, and notwithstanding of any conflicts of law principles and the United Nations Convention for the International Sale of Goods. You and Jeenie agree that all claims arising out of, or related to, these Terms must be resolved exclusively by a state or federal court located in Delaware, except as otherwise agreed by the parties or as described in the Arbitration Option paragraph below. You and Jeenie agree to submit to the personal jurisdiction of the courts located within Delaware for the purpose of litigating all such claims. Notwithstanding the above, you agree that Jeenie shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.
Parties have the right to choose to arbitrate. For any claim (excluding claims for injunctive or other equitable relief) where the total amount of the award sought is less than US$10,000, the party requesting relief may elect to resolve the dispute in a cost effective manner through binding, non-appearance-based arbitration. In the event a party elects arbitration, they shall initiate such arbitration through an established alternative dispute resolution (“ADR”) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules:
(a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration;
(b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and
(c) any judgment on the award rendered by the arbitrator shall be final and may be entered in any court of competent jurisdiction.
If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be illegal, void, or unenforceable, the unenforceable provision will be modified so as to render it enforceable and effective to the maximum extent possible in order to effect the intention of the provision; if a court or arbitrator finds the modified provision invalid, illegal, void or unenforceable, the validity, legality and enforceability of the remaining provisions of these Terms will not be affected in any way.
In addition to Section 2.8 (“Notices and Service Messages”), we may also notify you via postings on our website or on our mobile app. You may contact us at email@example.com. Additionally, Jeenie accepts service of process at this address. Any notices that you provide without compliance with this section shall have no legal effect.
You agree that these Terms constitute the entire, complete and exclusive agreement between you and Jeenie regarding all services and supersedes all prior agreements and understandings, whether written or oral, or whether established by custom, practice, policy or precedent, with respect to the subject matter of these Terms. You also may be subject to additional terms and conditions that may apply when you use or purchase certain other Jeenie services, third-party content or third-party software.
Our failure to act with respect to a breach of these Terms by you or others does not waive our right to act with respect to that breach or subsequent similar or other breaches. Except as expressly and specifically contemplated by the Agreement, no representations, statements, consents, waivers or other acts or omissions by Jeenie or any Jeenie Affiliate shall be deemed legally binding on any Jeenie Affiliate, unless documented in a physical writing hand signed by a duly appointed officer of Jeenie.
You waive your rights to try to stop Jeenie actions, but Jeenie does not waive its rights to ask a court to stop your actions. In no event shall you seek or be entitled to rescission, injunctive or other equitable relief, or to enjoin or restrain the operation of our business and its services, exploitation of any advertising or other materials issued in connection therewith, or exploitation of our services or any content or other material used or displayed through our website.
Entities other than Jeenie located at 1816 Redwood Terrace, NW, Washington, DC 20012 USA, who own a 50% or greater interest in Jeenie (“Affiliates”) are not parties, but intended third-party beneficiaries of these Terms, with a right to enforce these Terms directly against you.
You may not assign or delegate any rights or obligations under the Agreement. Any purported assignment and delegation shall be ineffective. Jeenie may freely assign or delegate all rights and obligations under the Agreement, fully or partially without notice to you. We may also substitute, by way of unilateral novation, effective upon notice to you, Jeenie for any third party that assumes our rights and obligations under these Terms.
You may have rights or obligations under local law other than those enumerated here if you are located outside the United States.
As a condition to access Jeenie, you agree to this User Agreement and to strictly observe the following DOs and DON’Ts:
If you think someone has stolen or misused your intellectual property on Jeenie, please contact firstname.lastname@example.org. We built Jeenie to help you be a more successful professional and to improve your personal and professional experiences with access to language assistance. To achieve this purpose, we encourage our Users to share truthful and accurate information. We also respect the intellectual property rights of others. Accordingly, these Terms requires that information posted by Users be accurate and not in violation of the intellectual property rights or other rights of third parties. For any complaints regarding content or copyright issues, please contact our Customer Service department at email@example.com.
How To Contact Us
If you have questions or comments about this User Agreement, please contact us at firstname.lastname@example.org or send a letter to:
Global Professional Search, Inc.
Attn: User Agreement Issues
1816 Redwood Terrace, NW
Washington, DC 20012