This Federally Qualified Free Health Clinic is a nonprofit care provider serving uninsured and underinsured residents in a rural region of southeastern Utah. Nestled between two national parks in the Moab area, it serves a community of roughly 5,000 residents (with about 10,000 in the surrounding county) and tourists that flock to the parks every year. Many local workers are immigrants, leading to a diverse patient population with a wide range of language and cultural needs.
Meeting those language needs effectively—and confidentially—was an ongoing challenge for The Clinic. With limited resources and a small staff, they relied on a patchwork of nonprofit interpreters, bilingual employees, and even friends or family members to interpret, often raising concerns about consistency, professionalism, and privacy.
The Clinic needed a reliable, professional language solution that protected patient privacy, eased the burden on staff, and could flex to support their diverse community—without adding complexity. Jeenie delivered all that, and more.
“Jeenie saves me so much time that used to get lost in trying to establish language coverage between nonprofit interpreters and bilingual staff.”-The clinic's Executive Director
Top languages
Spanish (90%), Turkish, Thai, Mandarin, French, Portuguese
Industry
Healthcare (Free Clinic)
Since adopting Jeenie, our Client has seen significant improvements in language service delivery, operational efficiency, and client satisfaction. Below is a list of key areas they identified as notable wins:
Before Jeenie, using local interpreters created concerns around privacy—patients often knew their interpreters personally, making it harder to speak openly. With Jeenie’s remote services, patients now feel safer and more secure.
“It gives our patients faith in the anonymity of their conditions and care. Which is something everyone needs.”
With Jeenie, frontline staff no longer scramble to find someone who speaks the right language. From intake to discharge, they know they can instantly connect to a professional medical interpreter.
“It’s really shifted the mindset on interpretation in general.”
Beyond saving time and reducing stress, Jeenie has opened access to languages the clinic couldn’t support before—like Turkish and Thai. That means better care for more patients and a stronger sense of confidence across the team.
Staff feel equipped. Patients feel seen. Language is no longer a barrier.
One of the most unexpected impacts of adopting Jeenie? The ripple effect on clinic operations. It gave administrators back time, headspace, and resources.
“Saves so much time that used to get lost in trying to establish language coverage between nonprofit interpreters and bilingual staff.”
Tasks that once required hours of coordination—tracking down interpreters, shifting staff schedules, troubleshooting language gaps—have all but disappeared. That saved time is now spent improving patient care, planning services, and building a stronger clinic.
Another benefit? It's opened up talent options. Recruiting (which is already a challenge in rural America) is easier because they have a much wider pool of candidates since language is no longer a limiting factor.
Jeenie is not just a language solution—it’s an operational one.
Staff and patients alike have been impressed by the caliber of Jeenie’s interpreters. Unlike informal interpretation by family or friends, Jeenie provides trained professionals who understand the stakes of medical communication.
“We’ve been blown away by the professionalism of Jeenie interpreters.”
This shift has raised the standard of care and helped staff trust the process.
Some seasoned providers were hesitant about using remote interpretation. But once they experienced the ease and quality of Jeenie, their minds changed quickly.
“The providers (doctors) have really made a 180 turnaround in terms of their thoughts on remote interpretation services.”
Even the most skeptical users are now champions of the system.
Today, this clinic is delivering higher-quality care with fewer barriers. By choosing Jeenie, the clinic improved language access and strengthened its operational resilience in a region with limited resources.
Looking ahead, the clinic is better equipped to support its growing and diverse community—ensuring that every patient, regardless of language, receives the care they need with dignity, clarity, and confidence.