The future of interpreting.
Jeenie for Zoom
Access Jeenie’s live, vetted interpreters (for 300+ languages) directly within your Zoom meetings.
Interpreting | Teleconferencing
Now, make every Zoom session a global conversation, without the barrier of language.
With Jeenie for Zoom, improve
communication & understanding
inclusivity & accessibility
productivity & engagement
in ANY meeting.
Medical Consults & Telehealth
Global Meetings & Conferences
Education & Tutoring
Personal & Social Use
Why Organizations Love Jeenie.
Smart Interpreting. Smart Design.
FAST. SEAMLESS. HUMAN.
- Live, human interpreters - no machines
- Response in under 30 seconds - no wait-times
- Easiest to use. Press a button and connect
- No login info or codes to remember
- 24/7 on-demand or pre-scheduled access
- Comprehensive account oversight dashboard
- Qualified medical and business interpreters
- Simple and affordable pricing
Requirements to Use
Jeenie for Zoom.
Licensed Zoom account
Don’t have a licensed Zoom account? (Explore your options here.)
Zoom desktop client installed on computer.
Don’t have the Zoom client installed? Download here.
Jeenie for Zoom App installed in licensed Zoom account
Install from the Zoom App Marketplace.
Follow the step-by-step guide below.
You’re ready to use Jeenie for Zoom!
Step-By-Step Guide
Installing Jeenie for Zoom
Sign in to your Zoom account in your web browser.
Go to Jeenie’s page in the Zoom Marketplace.
Click button to install app.
Check the box to allow any necessary permissions and click “Allow” to begin installation.
Zoom will prompt you to Launch Zoom in the desktop client (if installed).
If desktop client is not installed, Zoom will prompt installation with a pop-up.
Using Jeenie for Zoom requires having the desktop client installed on your computer.
Opening Jeenie in the Zoom Desktop Client
Navigate to Apps.
Select the My Apps tab.
Click on Jeenie in your list of installed apps.
A Jeenie login screen will appear. Log in with your Jeenie account credentials.
Adding Interpreters On-Demand During a Meeting
Important: For security reasons, Jeenie interpreters can only be added on-demand by the meeting owner.
1
Open the Jeenie for Zoom app.
Click on Apps option in the upper Zoom navigation.
Open the Jeenie for Zoom app
Click the “Start Interpretation Now” button.
IMPORTANT: An on-demand interpreting session for a new (unscheduled) Zoom meeting, can only take place if the meeting was initiated by clicking “Start Interpreter Meeting Now” button in the Jeenie App.
Click on Apps in the bottom toolbar of your in-call screen.
A right sidebar will appear.
Toggle to the My Apps tab.
Select Jeenie from the list.
2
Start your Zoom meeting with Interpreting
Select the languages and scenario for your needs in the Jeenie app.
Click the “Connect with a Jeenie” button.
Invite any additional attendees to this interpreter meeting.
Note: Depending on your account settings, you may need to admit the interpreter into the call from the meeting waiting room.
Scheduling a Jeenie Interpreter for Upcoming Zoom Meetings
(Recommended for rare languages and calls over an hour.)
1
Choose the upcoming meeting that you need an interpreter:
From the Jeenie app home screen in your Zoom desktop client, click “Reserve a Future Time.”
The Jeenie app will show your list of upcoming Zoom Meetings.
Select the meeting for which you will need an interpreter and a scheduling form will appear.
IMPORTANT: If you do not see the meeting in your Upcoming Meetings, either it has not been scheduled yet, or you are not the Meeting Owner.
Only Meeting Owners can schedule a Jeenie interpreter for an upcoming Zoom Meeting.
2
Reserve a Jeenie interpreter:
The scheduling form will auto-populate with the date and time of the meeting you selected.
All that’s left to do is select the languages* and the Scenario!**
**The default Scenario for healthcare clients is pre-set to “Healthcare.”
Ending Your Session
There are a few ways to end an interpreting session, depending on your needs:
I need to end the interpreting session but continue my Zoom Meeting.
You’ll simply need to remove the interpreter from the Zoom Meeting in one of the following ways:
1
Click the Zoom Participants Manager in the bottom toolbar and remove the interpreter(s) from the call. Be sure to un-select “Report to Zoom.”
2
Hover over the interpreter’s square, click the ellipsis ( … ) icon in the top righthand corner, and select the option to remove Participant. Be sure to un-select “Report to Zoom.”
3
Click “Finish Interpreting Session” in your Jeenie app window on the right sidebar of your in-call screen and select “Remove Interpreters from Meeting.”
NOTE: Be sure to deselect “Report to Zoom” before clicking OK.
I need to end the Zoom Meeting for all participants, including the interpreter.
Ending your Zoom Meeting will automatically end the Jeenie session, too. Easy! Just be sure to click “End Meeting for All’ instead of “Leave meeting.”
Rating Your Jeenie Experience.
When the Zoom meeting ends, be sure to rate Jeenie.
Here’s how you can rate your Jeenie interpreter and overall experience:
1
Immediately – Right after you end the session by clicking “Rate Jeenie” when the call has ended.
2
Later – Use the Jeenie mobile app or Jeenie web portal (app.jeenie.com). From Call History any unrated call will have an action icon.
You can also get to your call history from the Jeenie for Zoom app via the History tab.
Managing Your Interpreter Sessions:
The Jeenie app homepage in your Zoom desktop client displays all of your upcoming interpreter sessions.
Here you can:
Join sessions that are about to start (or already begun).
Modify scheduled interpreter sessions.
Cancel upcoming sessions as needed.
Refer to our cancellation policy for additional information.
