Data & Insights

Capture the right call data to make smarter business decisions

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Key Features

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Custom Data Tracking

What It Does: Lets you add specific labels (like a cost center, department, or program) to each call.
 
The Benefit: You get detailed reports that help you understand call trends to track costs and performance easily.
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User Groups

What It Does: Enables you to create and manage groups within your organization to organize users by roles or departments.
 
The Benefit: Makes managing user permissions and tracking usage across different teams or departments much simpler.
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Custom Data Tracking


Always Capture the Data You Need

Easily track the critical data you care about on every single Jeenie call.

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Track Anything

Track billing center ID's, grant codes, badge ID's, department locations, and more. 

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Better Insights

Meet government regulations and get better organizational insights on interpreting usage.

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Smart Features

Work smarter, not harder. Take advantage of a stronger feature set on Premium & Enterprise Plans.

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Report on What Matters

Use Custom Reporting Fields to build dashboards within your favorite reporting tools.

Every organization is different. 
That's why it's important for clients to be able to define what data they harvest on each and every interpreting call.

How Does It Work?


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The Important Data

Identify the data you need to track or allocate for smoother reporting - like Billing ID's or grant codes. Then decide if it's optional or required on every call.
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Defaults & Collection

Assign default values (optional) across an organization or for individual users. Then, pick when users can enter data (before or after each call).
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Types of Fields

Choose the type field users will interact with: Fields can be free text, dropdown lists, or text that meets specific criteria (like XXX-123).
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Get Your Data

That's it. Now every call is also a chance to clearly allocate and track company-specific data as well as your interpreting usage trends.

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User Groups


Organize Users Any Way You Want

It's easy to manage user reporting - simply tag users into groups and filter away. 

Organize Users Any Way You Want

It's easy to manage user reporting - simply tag them into groups and filter away. 

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Total Flexibility

Group users in any way that makes sense for your organization. You make the rules. 

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Identify Trends

Filter by group to quickly track and review trends in usage from multiple vantage points.

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Smart Features

Work smarter, not harder. Take advantage of a stronger feature set on Premium & Enterprise Plans.

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Filter users by:
Jeenie

Gather interpreting usage insights across your account.

A Small But Mighty Feature

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Organize people into teams, departments, & regions
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Align with billing & reporting needs
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Assign Custom Data Tracking (if enabled) to groups
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Sort & filter users however you need
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Welcome to the Future of Language Support

Multi-Level Account Management is available on Premium & Enterprise Plans.