Organizational Control & Administration

Tools to Manage Your Team & Organizational Structure With Ease

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Key Features

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Multi-Level Account Management

What It Does: Lets you set up a main organization (parent) with multiple branches or locations (child organizations).
 
The Benefit: You can easily assign different roles and permissions while keeping all your call data in one place for billing and reporting.
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User Groups

What It Does: Enables you to create and manage groups within your organization to organize users by roles or departments.
 
The Benefit: Makes managing user permissions and tracking usage across different teams or departments much simpler.
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Multi-Level Account Management

Create an Account Structure That Aligns With Your Business

Designed to help larger, more complex organizations track (and segment) their users.

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Reflect the Levels of Your Org

Not all organizations can be effectively represented as a flat entity. For those accounts, we offer a more customizable hierarchy. 
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Parent Account

This is the overarching account. A parent account has executive administrative privileges over child accounts. There can only be one.  Typically it is: 
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Headquarters
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The largest location
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Child Accounts

These are nestled under a single Parent Account. Accounts can have up to 9 child orgs (more available upon request). Typically they are:
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Other locations
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Other departments

What Can Parent Orgs Do?

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Create, edit, and delete child accounts
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See all child orgs in the History screen & export
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Add users to a child org (individually or in bulk)
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Add Custom Reporting Fields for the entire organization (if enabled)
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Add User Groups for the entire organization (if enabled)
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User Groups

Organize Users Any Way You Want

It's easy to manage user reporting - simply tag them into groups and filter away. 

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Total Flexibility

Group users in any way that makes sense for your organization. You make the rules. 

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Identify Trends

Filter by group to quickly track and review trends in usage from multiple vantage points.

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Smart Features

Work smarter, not harder. Take advantage of a stronger feature set on Premium & Enterprise Plans.

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Filter users by:
Jeenie

Gather interpreting usage insights across your account.

A Small But Mighty Feature

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Organize people into teams, departments, & regions
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Align with billing & reporting needs
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Assign Custom Data Tracking (if enabled) to groups
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Sort & filter users however you need
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Welcome to the Future of Language Support

Multi-Level Account Management is available on Premium & Enterprise Plans.
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