Video Remote Interpreting (VRI) Services

Video Remote Interpreting (VRI) is a service that connects you to a live interpreter via a video call, rather than in person. It allows participants who need language assistance to see and speak with an interpreter on a screen in real time. Jeenie is built for VRI – it provides on-demand video interpreting at the touch of a button. In fact, Jeenie’s platform was “designed for real-time video” and boasts the largest list of languages available on video 24/7 in the industry. With Jeenie, you can initiate a video interpreting session through the app or web portal and get a qualified interpreter on screen in seconds. This is extremely useful for situations where visual communication improves understanding (for example, in medical settings where interpreters can see the patient’s gestures or in business meetings with visual materials).

Using video for interpretation offers several advantages over audio-only calls. First, VRI allows interpreters to see non-verbal cues – body language, facial expressions, gestures, or physical context – which can significantly improve accuracy and understanding. This is especially important in settings like healthcare (where an interpreter can observe a patient’s condition or see a medical diagram being discussed) and in American Sign Language communication (which, by nature, is visual). Jeenie’s platform leverages these benefits; in fact, clients often get better outcomes with video interpreting because the interpreter can catch visual nuances and facilitate a more personal connection. Another benefit is that Jeenie’s video service is priced the same as phone interpreting, so you’re not paying a premium for those advantages. In short, VRI through Jeenie gives you the accuracy and effectiveness of face-to-face communication with the convenience of remote access, whereas pure phone interpreting might miss those visual details.

Jeenie offers a more comprehensive and user-friendly VRI solution compared to many competitors. For one, Jeenie supports hundreds of languages over video, far more than some providers who only have interpreters on video for a limited set of languages. This means whether you need a video interpreter for Spanish, Swahili, or an indigenous language, Jeenie can likely accommodate it on-demand (whereas others might restrict rare languages to audio only or require advance scheduling). Additionally, Jeenie’s platform is very flexible: you can use it on any device (phone, tablet, or computer) and it doesn’t require special hardware or complicated setup. This “use anywhere” approach contrasts with older video interpreting systems that might require dedicated videophones or codecs. Finally, Jeenie’s direct connection model ensures faster call setup – no waiting in a long queue for a video interpreter. In essence, Jeenie’s VRI is broader in language scope, easier to deploy, and faster to connect than many traditional VRI services offered by others.

Yes. Jeenie’s platform is designed with security and privacy in mind, making it suitable for use in healthcare, government, and other sensitive fields. The video calls are encrypted, and the service is HIPAA-compliant for healthcare use. This means patient information and any personal data conveyed during interpretation are protected to high standards. Jeenie also conducts rigorous vetting and training of its interpreters regarding confidentiality and professional ethics. Many healthcare providers and organizations trust Jeenie for this reason – it meets or exceeds the compliance requirements (like privacy and data security) that those organizations must uphold. Whether it’s a medical consultation, a legal discussion, or a school meeting with student data, you can use Jeenie’s VRI, knowing the platform is secure and interpreters are bound to confidentiality.

All you need is an internet-connected device with a camera and microphone. You can access Jeenie’s video interpreting on a smartphone, tablet, laptop, or desktop – any platform, any device that you already have. Using Jeenie is as simple as opening the app or logging into the web interface and selecting the language you need. There’s no requirement for fancy teleconferencing equipment or dedicated videophones. If you prefer, Jeenie can also integrate with your existing systems; for example, it offers integration with Zoom and other meeting software so you can bring an interpreter into a conference call easily. Essentially, if your device can make a standard video call (like a Zoom or FaceTime call), then you can use it for Jeenie’s VRI – making it extremely convenient for users across different offices and locations.