Zoom Integration

Medical Consults & Telehealth

Global Meetings & Conferences

Education & Tutoring

Personal & Social Use

A Jeenie account

Don’t have one yet? Get one here.

A Zoom account

Don’t have a Zoom account? Explore your options.

Jeenie for Zoom app added to the Zoom account

Install from the Zoom App Marketplace. Follow the step-by-step guide below.

The Zoom mobile app and/or desktop client installed

Don’t have the Zoom client installed? Download here.

Scheduled Languages

Simply put, all languages that clients can schedule on Jeenie are also available within Zoom. (Note: Scheduling is not available for pay-as-you-go Connect Plans)

On-Demand Languages

Over 65 languages are available for in-the-moment calling within Zoom meetings.

Can I request interpreters on-demand during a Zoom meeting?

Yes. Jeenie supports true on-demand interpreting in over 65 languages directly inside Zoom, with the same speed and reliability as the Jeenie platform overall.

On average, users connect to a live, skilled interpreter in just 8 seconds.

This matters in healthcare settings where conversations can’t wait—unexpected patient needs, urgent follow-ups, last-minute consults, or sensitive discussions. Instead of delaying care or rescheduling conversations, teams can bring an interpreter into the Zoom meeting immediately and keep things moving safely and effectively.

Many healthcare organizations report that Jeenie is so fast and dependable that they rely primarily on on-demand interpreting rather than scheduling sessions in advance. This gives teams greater flexibility when plans change and helps control costs, since organizations only pay for the interpreting time they actually use—not time reserved “just in case.”

How does Jeenie work inside Zoom?

Jeenie integrates directly with Zoom through the Zoom Marketplace app, allowing users to request professional interpreters without leaving their Zoom meeting. Once installed, Jeenie becomes part of your existing Zoom workflow—no dial-in numbers, no switching platforms, and no separate coordination required.

For healthcare organizations that already rely on Zoom for telehealth visits, care coordination, staff meetings, or multidisciplinary consults, this integration removes friction at the exact moment language support is needed. Interpreting becomes a built-in capability rather than a separate process, helping teams stay focused on patients—not logistics.

Is Jeenie HIPAA-compliant for healthcare Zoom meetings?

Yes. Jeenie is built to meet the security and privacy requirements of healthcare organizations, offering HIPAA-compliant interpreting for clinical, administrative, and patient-facing Zoom meetings.

Jeenie’s platform is supported by enterprise-grade, top-tier technology designed for regulated environments, with safeguards in place to protect sensitive health information. Both the Jeenie platform and the Zoom Marketplace app are compliant, and interpreters supporting healthcare interactions are professionally vetted and trained to operate within HIPAA requirements.

HIPAA-compliant interpreting is available for clients on Jeenie Plus, Premium, and Enterprise plans, making Jeenie a strong fit for organizations that need dependable language access without compromising on security, privacy, or quality. This allows healthcare teams to confidently use Zoom for telehealth visits, care coordination, behavioral health sessions, discharge planning, and internal discussions—knowing language access is handled responsibly and at scale.

Which Teams Get the Most Value from Jeenie in Zoom?

Jeenie’s Zoom integration is especially valuable for healthcare organizations that already rely on Zoom as their primary meeting and telehealth platform—including hospitals, clinics, community health centers, behavioral health providers, and public health organizations.

By embedding professional interpreting directly into Zoom, Jeenie helps teams deliver equitable care, reduce administrative burden, and respond quickly to real-world language needs. The result: fewer delays, smoother workflows, and better communication—without asking staff to change how they already work.

Adding the Jeenie for Zoom App

Verify Zoom Settings

Opening Jeenie on the Zoom Desktop

Start On-Demand Session

Add On-Demand Interpreter

Schedule Interpreters

Ending Your Session

Rating Your Jeenie Experience.

Managing Interpreter Sessions:

Adding the Jeenie for Zoom App

Sign in: Log into your Zoom desktop.
Go to Apps: Click “Apps” in the navigation area.
Add Apps: Click the “Add Apps” tab.
Find Jeenie: Use search to find Jeenie.
Add Jeenie to your apps: Click “Get” and then “Add” button.
Follow the prompts: Allow permissions and complete the addition of Jeenie to your apps.

Note: Using Jeenie for Zoom requires having the Zoom desktop client installed on your computer or the Zoom mobile app.

screenshot adding jeenie app zoom marketplace

📌 Unable to add Jeenie's App in Zoom?
It's likely because your company's admin has locked certain capabilities, restricting changes at the user level. You'll need to contact your organization's Zoom admin to request changes or see if they'll unlock specific settings for your group.

Verify Zoom Settings

For on-demand interpreting calls to work, there are a few Zoom settings you'll want to review. Please make sure the following are true regarding your Zoom account’s settings.

⚠️ Failure to enable/disable as instructed will make it impossible for Jeenie interpreters to join on-demand Zoom meetings.

✅ Enabled: Join from your browser link
This allows our interpreters to join without downloading the desktop Zoom app
More info
🚫 Disabled: Only authenticated users can join meetings from web client
More info
🚫 Disabled: Zoom E2EE encryption
More info
🚫 Disabled: Zoom E2EE encryption
More info
🚫 Disabled: Require a passcode for Instant meetings
More info

OR

✅ Enabled: Embed passcode in invite link for one-click join

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📌 Unable to change (or see) these settings?
If you can't see or can't edit these settings in zoom and are on a company account, it's likely your company's admin has locked them and restricted changes. You'll need to contact your organization's Zoom admin to request changes or see if they'll unlock specific settings for your group.

💡Still having issues with certain languages? Double check that your settings don't block specific countries where interpreters are likely to reside.

Opening Jeenie on the Zoom Desktop

Start: Navigate to Apps.
Go to Apps: Select the My Apps tab.
Open Jeenie: Click on Jeenie in your list of installed apps.
Login: Access your Jeenie account with your Jeenie account credentials.

Start On-Demand Session

From the Jeenie Integration App:
- Click the “Start Interpretation Now” button OR click the regular Zoom “Start Meeting” button.
Within a Zoom Meeting:
- Click “Apps” in the toolbar.
- Select the Jeenie for Zoom app.

Add On-Demand Interpreter

Select interpreting options: Pick the languages and service for your needs.
Connect: Click the “Connect With A Jeenie” button.
Interpreter joins: There will be a brief delay as the interpreter joins the call (typically under 10 seconds).

Note: Depending on your account settings, you may need to admit the interpreter into the call from the meeting waiting room.

Schedule Interpreters

Scheduling Interpreters for Zoom Meetings
- Go to your Zoom home.
- Click Zoom’s “Schedule” option.
- Fill out the meeting information.
⚠️ IMPORTANT: If you want other meeting participants to have the ability to add interpreters, they must be added as a cohost.

⚠️ IMPORTANT: If scheduling for someone else, both parties must have the Jeenie for Zoom App installed and they need to be a cohost.
Choose the upcoming meeting which you need an interpreter
- From the Jeenie app home screen in your Zoom desktop client, click “Reserve a Future Time”.
- The Jeenie app will show your list of upcoming Zoom Meetings.
- Select the meeting for which you will need an interpreter and a scheduling form will appear.
⚠️ IMPORTANT: If you do not see a meeting in your Upcoming Meetings, either it has not been scheduled yet OR you are not that meeting’s Owner.

Only Meeting Owners can see the scheduled Zoom meetings in their Upcoming Meetings.
Reserve a Jeenie interpreter
- The scheduling form will auto-populate with the date and time of the meeting you selected.
- Fill out the rest of the form* and add any meeting notes.

📌Note: Jeenie’s scheduling form has the option to add other emails to notify. This allows other participants/admins to stay up to date on the status of that meeting via email.

Ending Your Session

End the interpreting session but continue the Zoom Meeting.

Click the “Finish Interpreting Service“.
Click “OK” to verify you want to end the call.
Ask the interpreter to leave the call.

End the Zoom Meeting for ALL participants, including the interpreter.

Click “End” and then “End meeting for All“.
Be sure to click “End meeting for all”, not “Leave meeting”.

📌 Note: We do NOT recommend using the “Remove Participant” option to end the Jeenie Session.

Rating Your Jeenie Experience.

📌 Note: If your account has custom fields enabled, you may see this screen before the ratings screen.

Rate within the Zoom App:
When you end the session, the Ratings screen will appear.
Rate within the Jeenie Platform:
On the Jeenie Platform, go to the Calls screen and toggle to “History”.

Any unrated calls will have an action icon. Simply click the call you wish to rate.

Managing Interpreter Sessions:

To manage interpreting sessions, go to the "Scheduled" tab in the Jeenie for Zoom app. From there, you can:

Join sessions:
When sessions are about to start (or have already begun), you can click the "Join Now" button.
Share, Modify, Cancel Sessions:
Click the Action dots "..." to get the share link and adjust or cancel scheduled interpreter sessions as needed.

📌Refer to our cancellation policy for additional information

The Future of Interpreting

Jeenie for Zoom

Improve Productivity in Any Meeting