The Future of Interpreting

Jeenie for Zoom

Access Jeenie’s live, vetted interpreters directly within your Zoom meetings.

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Improve Productivity in Any Meeting

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Accessing an interpreter in a moment of need should never be a burden. The Jeenie for Zoom app enables anyone to easily invite qualified, remote interpreters to their on-demand or scheduled Zoom calls for:

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Medical Consults & Telehealth

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Global Meetings & Conferences

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Education & Tutoring

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Personal & Social Use

What You Need to Get Started

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A Jeenie account

Don’t have one yet? Get one here.

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Jeenie for Zoom app added to the Zoom account

Install from the Zoom App Marketplace. Follow the step-by-step guide below.

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A Zoom account

Don’t have a Zoom account? Explore your options.

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The Zoom desktop client installed on computer

Don’t have the Zoom client installed? Download here.

Available Languages

Jeenie offers multiple languages on the Jeenie for Zoom App with more on the way.

  • American Sign Language (ASL)

  • Arabic (Modern Standard)

  • Chinese (Mandarin)

  • Dari (Persian)

  • French

  • Haitian Creole

  • Pashto

  • Portuguese

  • Portuguese (Brazil)

  • Q’eqchi

  • Russian

  • Spanish

  • American Sign Language (ASL)

  • Arabic (Modern Standard)

  • Chinese (Mandarin)

  • Dari (Persian)

  • French

  • Haitian Creole

  • Pashto

  • Portuguese

  • Portuguese (Brazil)

  • Q’eqchi

  • Russian

  • Spanish

How to Use Jeenie for Zoom

Adding the Jeenie for Zoom App
Opening Jeenie on the Zoom Desktop
Adding Interpreters On-Demand During a Meeting
Now Add An Interpreter
Scheduling Interpreters for Zoom Meetings
Ending Your Session
Rating Your Jeenie Experience.
Managing Your Interpreter Sessions:
  1. Sign into your Zoom desktop.
  2. Click “Apps”  in the navigation area.
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  3. Click the “Add Apps” tab.

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  4. Search for Jeenie.
  5. Click “Get” and then “Add” button. 

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  6. Follow the prompts to allow permissions and complete the addition of Jeenie to your apps.
    Note: Using Jeenie for Zoom requires having the Zoom desktop client installed on your computer.

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  1. Navigate to Apps.
  2. Select the My Apps tab.
  3. Click on Jeenie in your list of installed apps.
    jeenie-for-zoom-setup-desktop-client-v1.png
  4. Login with your Jeenie account credentials.
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  1. From the Jeenie Integration App:
    • Click the “Start Interpretation Now” button OR click the regular Zoom “Start Meeting” button.
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  2. Within a Zoom Meeting: 
    • Click “Apps” in the toolbar. 
    • Select the Jeenie for Zoom app.
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  1. Select the languages and service for your needs in the Jeenie app.
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  2. Click the “Connect With A Jeenie” button.
  3. Then the interpreter connects: There will bea brief video delay of ~10 seconds. 
 

Note: Depending on your account settings, you may need to admit the interpreter into the call from the meeting waiting room.

 

  1. Scheduling Interpreters for Zoom Meetings
    • Go to your Zoom home.
    • Click Zoom’s “Schedule” option.
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    • Fill out the meeting information.
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     IMPORTANT: If you want other meeting participants to have the ability to add interpreters, they must be added as a cohost. 
     

    IMPORTANT: If scheduling for someone else, both parties must have the Jeenie for Zoom App installed and they need to be a cohost.

     

  2. Choose the upcoming meeting that you need an interpreter

    • From the Jeenie app home screen in your Zoom desktop client, click “Reserve a Future Time”.
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    • The Jeenie app will show your list of upcoming Zoom Meetings.
    • Select the meeting for which you will need an interpreter and a scheduling form will appear.
      Sched-meeting-pt1-JforZ.png (1)

    IMPORTANT: If you do not see a meeting in your Upcoming Meetings, either it has not been scheduled yet OR you are not that meeting’s Owner.

    Only Meeting Owners can see the scheduled Zoom meetings in their Upcoming Meetings. 

  3. Reserve a Jeenie interpreter

    • The scheduling form will auto-populate with the date and time of the meeting you selected.
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    • Fill out the rest of the form* and add any meeting notes.

*The default Scenario for healthcare clients is “Healthcare.”

IMPORTANT: Jeenie’s scheduling form has the option to add other emails to notify. This allows other participants/admins to stay up to date on the status of that meeting via email. 

  1. End the interpreting session but continue the Zoom Meeting.
    • Click the “Finish Interpreting Service“. 
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    • Click “OK” to verify you want to end the call. 
    • Ask the interpreter to leave the call. 
  2. End the Zoom Meeting for ALL participants, including the interpreter.
    • Click “End” and then “End meeting for All“.  
      Be sure to click “End meeting for all”, not “Leave meeting”.
      End-zoom-meeting-for-all-JforZ-v2.png

    ALERT: We do NOT recommend using the “Remove Participant” option to end the Jeenie Session. 
  1. Immediately:  
    End the session with “Finish Interpreting Service” and the Ratings screen will show. 
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  2. Later:
    On the Jeenie Platform, go to your “History” screen.
    Any unrated calls will have an action icon. Simply click the call you wish to rate. 
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  1. Join sessions that are about to start (or already begun).
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  2. Modify scheduled interpreter sessions.

  3. Cancel upcoming sessions as needed.

    Refer to our cancellation policy for additional information.

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