Interpreter Quality

Only the Best Interpreters

Extraordinary is our baseline. Jeenie interpreters bring compassion, skill, and experience to every interaction. It’s our calling to be on call.
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Certified Linguists You Can Trust

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Comprehensive Experience

Medical interpreters on Jeenie must have at least 2 years of verified medical experience. On average, medical interpreters have 4 years of healthcare experience. 
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Recognized Certification

All medical interpreters are HIPAA certified and qualified in compliance with Section 1557 of the ACA and Joint Commission regulations for language access in healthcare.
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Demonstrated Proficiency

Our interpreter quality assurance program and assessments are founded on leading standards from nationally recognized associations like IMIA, CCHI, and NCIHC.
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Background Checks

Full background checks are conducted on all interpreters for our most commonly requested languages.

Many Jeenie interpreters hold nationally recognized certifications from:

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  • National Board of Certification for Medical Interpreters (NBCMI)
  • Core Certified Healthcare Interpreter (CoreCHI™, CoreCHI-Performance™ and CHI™)
  • National Interpreter Certification (NIC) from Registry of Interpreters for the Deaf (RID)
  • Board for Evaluation of Interpreters Certification (BEI)
  • Certified Deaf Interpreter (CDI) Certification from RID
  • National Association of the Deaf (NAD) Certifications
  • Federal Court Interpreter Certifications
  • State Court Interpreter Certifications
  • American Sign Language (ASL) State Licensures
All Jeenie ASL interpreters follow the NAD/RID Professional Code of Conduct. All Jeenie healthcare interpreters are HIPAA-certified and follow the NCIHC Standards of Practice and Code of Ethics.

Ready to Support Any Community

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Rare & Indigenous Languages

Our interpreter network powers the #1 on-demand service in the US for rare & indigenous languages.
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American Sign Language (ASL)

Highly qualified ASL & CDI Interpreters available 24x7 to support the Deaf and Hard of Hearing communities.
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A New Model for Modern Interpreting

We have direct relationships with interpreters - giving us immediate oversite, expedited feedback, and payment control. This saves our clients time and money. 
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Faster Connections

Match directly with vetted interpreters without going through operators or call centers.
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Firsthand Quality Control

We have a rigorous vetting process to ensure proper interpreter skills and certifications.
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Expand To Any Language

We are nimble and can quickly launch new languages to meet evolving needs. 
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Delivering Quality Across Every Touchpoint

Thanks to our Direct-To-Interpreter model, we maintain immediate control over interpreter quality and take consistent measures to ensure our clients always receive the best service. 
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Proactive Test Calls

Every day our team conducts randomized quality assurance calls in order to review linguist performance.
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Individualized Outreach

We monitor low rankings daily and react swiftly with disciplinary or performance improvement measures.
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Ratings Review

Our team requires all linguists to have a minimum rating of 4 stars (out of 5).
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Interpreter Development

Interpreters receive ample professional development, helping them continually grow their skill set.

Clients Rave About Our Interpreters

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“This platform is ‘Jeenie-us’! Before Jeenie, we were unable to serve one of our families effectively, with a Deaf child and father. But with Jeenie, we just pop open the app whenever we are having a conversation and the interpreter comes right onto the screen in seconds.”
“Now that we have Jeenie, we don’t turn away anybody because of language!”
“Jeenie… Another word is genius. I used Jeenie and I was literally shocked: With a tap of your finger, somebody’s available. My experience was very smooth, and they were available very fast… less than five seconds.”

Experience Next-Level Language Support

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Pick the plan that best fits your needs and start using Jeenie in minutes.

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Book a Demo

Speak with our experienced team to get expert advice on your language access plan and catch a quick demo of our platform.

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