Introduction: What to Look for in a Language Service Provider
Language service providers (LSP) are companies that offer interpretation and linguistic services. (Localize) Language service providers are incredibly important in many industries, including healthcare, legal, humanitarian & refugee, government, nonprofit, education, and so much more. Without interpreters provided by language service providers, language barriers can hinder effective communication, access to services, and overall inclusivity. The presence and contribution of language service providers are vital for enabling seamless communication and promoting equal language access to services across different sectors.
Let’s take a look at the 6 most important factors to look for in a language service provider.
Experience and Expertise
When you use an LSP, you want to be sure that they have not only extensive experience in the field, but expertise in the form of their support, their language services, and their interpreters. Not all language service providers are created equally, and it is important for the interpreters, in particular, to have the experience and expertise necessary for interpreting needs. They should be certified and proficient in the languages they work with, ensuring accurate and effective communication between parties.
Language Capabilities
One of the most crucial aspects of a language service provider is their range of languages available. Different organizations have diverse language needs, and it is essential to select an LSP that can cater to those requirements. A comprehensive range of languages ensures that the interpreting service can provide interpretation and linguistic services for various language pairs, allowing for effective communication between parties with different language backgrounds. For example, Jeenie is the #1 on-demand interpreting service for rare and indigenous languages, including Central American Mayan languages like Q’eqchi and Mam. Choosing a provider that has the languages that your organization needs is critical, as not all language service providers have the same languages, interpreters, and capabilities.
Technology and Tools
When evaluating a language service provider, it is crucial to consider their technology and tool capabilities. For instance, video capabilities may not be included by default in an interpreting service and may come at an additional cost. However, video is of utmost importance in interpreting, as many aspects to interpretation can nonverbal rather than verbal. When choosing a language service provider, it is also important to consider if they offer scheduling in advance. Often, you will know ahead of time when you will need an interpreter, so the ability to schedule that time is crucial for a language service provider to offer.
Another notable feature that a language service provider may offer is called Direct to Interpreter (DTI), which allows you to be connected directly with a qualified linguist without the need for operators or special codes. This means you can spend less time waiting and more time getting things done. While not all language service providers have this feature, it is worth considering when selecting a provider.
Customer Support and Communication
Customer support and communication are vital factors to consider when choosing a language service provider. Efficient customer support ensures that any issues or concerns can be addressed promptly, allowing for a smooth and seamless experience. Clear communication channels are essential for effective collaboration and coordination between the language service provider and the client. Responsive interpreting services that provide regular updates and promptly address client queries contribute to a positive working relationship. Open and transparent communication fosters trust and ensures that both parties are on the same page throughout the language service process.
Confidentiality and Security
Confidentiality and security are critical considerations when choosing a language service provider. In the language services industry, it is essential to prioritize the protection of sensitive content and data. Interpreting services should have robust measures in place to ensure the confidentiality of client information, especially when dealing with confidential or proprietary materials. This includes adhering to strict data protection protocols, implementing secure communication channels, and maintaining a high level of privacy and confidentiality throughout the language service process. By choosing an LSP that prioritizes confidentiality and security, organizations can have peace of mind knowing that their sensitive information is handled with the utmost care and protection.
Pricing and Flexibility
Pricing and flexibility are important aspects to consider when finding a language service provider, and there are many things to consider. The cost of interpreter services can be influenced by various factors. For example, some competitors will offer different feature for different costs, like video. While most language service providers will have an additional cost for video in addition to audio, other providers, such as Jeenie, has video included in the price with audio, at no additional charge.
Flexibility, as well, is very important in accommodating client requirements and deadlines, which is essential for a smooth and efficient language service experience. A flexible provider understands the unique needs of their clients and is willing to adapt their services to meet those needs. Whether it’s providing additional support or offering specific solutions, a flexible language service provider ensures that clients receive the necessary assistance when they need it most. By prioritizing flexibility, organizations can ensure that their language service needs are met effectively and efficiently.
Conclusion
When choosing a language service provider, there are many details that go into choosing the right one. Careful evaluation is necessary to make sure the provider has, for example, the features you want, the languages you need, and the expertise that is necessary to ensure accurate and effective communication.
If you are interested in getting to know more about Jeenie as a language service provider, you can visit our platform features page here for more information.
