About the client:
The Client is a nonprofit foundation and free clinic serving uninsured and underinsured populations in the Tampa, Florida, area. It offers an array of solutions and is on a mission to bridge healthcare gaps for marginalized communities by providing accessible, high-quality care.
While their language support needs were relatively small, the clinic faced significant communication barriers when serving non-English speaking patients. Initially, they relied on informal interpreters, such as patients’ friends or family members, which could lead to critical misunderstandings.
The organization wanted a better solution to address their community’s language needs without compromising organizational needs for flexibility, compassion, and affordability. A viable solution must align with their patient-centered approach and enable clear, respectful dialogue between providers and patients.
“Jeenie has profoundly changed our visits. What once took multiple appointments due to miscommunication now happens in one.”
- The clinic's Executive Director
*NEP patient care is faster: Resolution in 1 visit instead of averaging 2-3 appts and increased overall efficiency
Top languages
Spanish (61%), Haitian, Arabic, Mandarin, Korean, French, Russian, Portuguese, Dari
Industry
Healthcare (Free Clinic / Healthcare Foundation)
Real-World Results:
Rising to meet needs above and beyond expectations
The Clinic had an array of services to choose from. Beyond pricing alignment, they picked Jeenie for 3 key reasons:
- Professional Interpreters:
They are certified, skilled, and trained in medical terminology as well as cultural sensitivity. - Immediate Access:
The On-demand service integrates seamlessly into their workflows. - Patient-Centered Approach:
Jeenie’s mission completely aligned with theirs.
1. Improved Diagnostic Accuracy
Providers now communicate complex conditions (e.g., mental health diagnoses) without ambiguity.
2. Trust Building
Providers immediately saw improvements in the patient-provider dynamic. Patients feel heard and understood, fostering stronger relationships and trust.
“Patients deserve access to care they can trust from day one.
Jeenie makes that possible.” -The clinic's Executive Director
3. Cultural Competence
Interpreters were more than “translators”; they helped providers bridge cultural gaps, ensuring care aligns with patients’ backgrounds.
4. Boost Efficiency
An unexpected benefit was the significant time savings they experienced after implementing Jeenie. The Clinic found it significantly reduced the need for follow-up visits due to effective first-visit communication. They also saw that it streamlined interactions with Non-English Preferred (NEP) patients across the board.
"I would like to give a special shout-out to the interpreters.
They are so professional. Our visits are more focused and succinct, and they have basically made our lives so much easier."
-The Clinic's Executive Director
The Bigger Picture:
World-class interpreting is transformative
This free clinic's experience demonstrates how professional interpretation services like Jeenie are essential for equitable healthcare. By eliminating language and cultural barriers, Jeenie empowers healthcare organizations to deliver timely, accurate, and compassionate care—transforming outcomes for marginalized populations.
