About the Client:
The Client is a large nonprofit Federally Qualified Health Center (FQHC) in northern Colorado. It serves more than 45,000 patients across 14 clinic locations. With a mission rooted in health equity, this Provider delivers high-quality care to a diverse patient population, many of whom prefer to communicate in their native language.
The organization's previous language services provider created more problems than it solved—rigid billing structures, inflexible workflows, and poor support made managing interpretation a constant source of frustration. As interpretation needs (and costs) grew, it became clear that they needed a new solution.
The healthcare provider was looking for more than just savings. They needed a collaborative partner—one that could simplify billing, adapt to their clinic workflows, and stop ballooning interpretation costs from spiraling out of control. Jeenie delivered all that, and more.
“It’s easy and it keeps our patients and our organization safer.
That’s what matters most.”
- The clinic's Chief Systems Officer (CSO)
Top languages
Spanish, Somali, Haitian, Rohingya, Tigrinya, French, Oromo, Burmese, Kinyarwanda
Industry
Healthcare (Community Health Clinic)
Real-World Results:
Lower costs, smarter workflows, and a real partner in language access
1. Significant Savings on Interpretation
From the start, per-minute interpreting rates were significantly better on Jeenie. Spanish alone was 30% more affordable than the current service provider.
With over 90,000 interpreter minutes per month—more than half of them in Spanish—the Provider saw an immediate and meaningful cost reduction after switching to Jeenie for an etimated annual savings of $129,120 (in Spanish alone). The new model helped control their largest interpreting spend area while allowing them to plan for future growth without overspending.
“Even with our growth plans, Jeenie’s pricing helps us keep overall costs stable.”
2. A True Partnership, Not a One-Size-Fits-All Vendor
A little collaboration and a partner mindset go a long way for larger clients. Their previous provider was generally inflexible, which meant detrimental issues for the Clinic weren’t resolved.
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- Flexible, collaborative support from day one
With their previous provider, staff had to tell a live operator multiple codes before each call—a time-consuming and error-prone process. When mistakes occurred, there was little to no help from the vendor to adjust or accommodate.
Jeenie offered a streamlined, digital-first platform that eliminated the need for operator involvement. Even better? Jeenie’s Custom Data Tracking makes it easy to capture the information that matters most on every call. This change alone was a significant time and money saver.
- Flexible, collaborative support from day one
"Now our data is clean, and our reporting is clear.
It's easy to track usage across all 14 clinics.”
-The clinic's Chief Systems Officer (CSO)
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- Tailored Solutions That Cut Waste and Save Money
One persistent problem they faced was interpreter idle time. Clinical staff would connect with an interpreter early—sometimes 30 or even 45 minutes before the provider entered the room—leading to costly hold time with no active interpretation.
Jeenie collaborated with the Provider to create a new, practical policy: interpreters would hold for up to 15 minutes, check in with the team, and disconnect if they weren’t needed. It reduced waste while preserving clinical readiness.
- Tailored Solutions That Cut Waste and Save Money
“Jeenie listened. They built a solution that worked for our clinics, and it’s saving us money every day.”
3. Instant Access = More Equitable Care
Previously, walk-in patients who didn’t speak English or ASL faced real delays in receiving care. Jeenie’s rapid connection time—averaging just 8 to 9 seconds- means that nearly any patient can now get the care they need, in their language, without delay.
“That’s the power of on-demand access. It’s one way we create a more equitable experience for everyone in our care.”
4. Seamless Implementation and Effortless Adoption
Despite having more than 400 staff, they saw a smooth rollout with Jeenie. The platform was so intuitive that even new hires require no additional training. Best of all? Libby, who oversees strategy and compliance, heard almost nothing.
“In my role, no news is good news.
No support tickets, no complaints—just adoption. That tells me a lot."
-The clinic's Chief Systems Officer (CSO)
Additional Wins
- Effortless scalability across 14 clinics
- Visual job aids and Jeenie support materials aided smooth rollout
- No need to pre-schedule interpreters—on-demand access is reliable
- Reporting reveals where bilingual staff may be most needed
- Compliance exposure is reduced by always having trained remote interpreters on hand
The Bigger Picture:
From complexity to clarity—with a partner that has their back
By switching to Jeenie, this community health clinic didn’t just reduce interpretation costs—they improved operational efficiency, enhanced care equity, and gained a flexible partner that adapts to their real-world needs.
From intuitive tech to responsive support, Jeenie is helping them deliver on their mission: compassionate, patient-centered care that reaches everyone—no matter what language they speak.
