About the Client
A rapidly growing Community Health Clinic (CHC) and Federally Qualified Health Center (FQHC) serving diverse populations across Texas was expanding quickly—adding locations, services, and staff while staying focused on patient-centered care. They offer a wide range of health-related services, including pediatric and adult primary care, women's health, senior care, dental care, behavioral health, pharmacy services, and Nutrition. As a provider, they have a technology-driven approach focused on improving accessibility and quality of care.
By 2022, the CHC was managing language access through three separate vendors: one for phone interpreting, one for in-person services, and another for ASL. That fragmented approach made it harder to scale efficiently, support walk-ins, and keep pace with growth across clinics.
“Before Jeenie... how we were going to communicate with patients was something we had to problem-solve for every appointment.”
- Director of Patient Services
As the organization grew by roughly 30–50%, leadership needed a more modern, flexible approach—one that could support patient access without slowing care or adding operational strain.
Top languages
Spanish, Pashto, Vietnamese, ASL, Dari, Mandarin, Russian, Arabic, Kinyarwanda
Industry
Healthcare (Community Health Clinic - CHC / FQHC)
Real-World Results:
Scaling with Confidence
The CHC transitioned to Jeenie as its primary language services partner in October of 2022, consolidating multiple vendors into a single, on-demand platform. As they expanded to nearly 30 locations, Jeenie scaled along with them. Onboarding new clinics and staff remained simple, supported by Jeenie’s resources and hands-on partnership.
“If we’re rolling out to a large group, our Jeenie rep hops on, trains the team, answers questions—it just works.”
Usage grew rapidly to widespread use across departments, and Jeenie quickly became an integral part of broader efforts to improve patient access, reduce friction, and support consistent care delivery at scale. Here were some of the key wins they shared:
-
Shifting to an On-Demand Approach
What stood out immediately was Jeenie’s capability to support a per-minute, on-demand model. Clinics no longer needed to pre-schedule most interpreters—or absorb costs from cancellations and no-shows—making the solution especially effective for walk-ins and unpredictable clinic flow. Saving them money and time, while also decreasing clinician stress.“That in-the-moment, per-minute access was huge for us.
We’re only paying for what we actually use.”
- Director of Patient Services -
Operational Confidence and Focus
Clinics no longer need to pause and problem-solve how they’ll communicate with patients across languages. Jeenie's range of languages, ease of use, speed, and reliability removed a persistent operational challenge.
“Language support is one less thing we have to worry about in our workflow.
We can focus on patient care and the processes we actually control.” -
Staffing Flexibility in a Competitive Market
In a region where Spanish is the most common language need—and bilingual staff can be difficult to hire—Jeenie gave the CHC greater flexibility. Access to interpreters in Spanish, Pashto (with gender preference), and ASL provided much-needed coverage and confidence for teams that previously had limited options.
“It’s allowed us to hire the best candidate, not just the bilingual candidate.
That’s been huge for our clinics.” -
Reliability and Partnership
As their Director of Patient Services attested, "We vet our partnerships intensely." The CHC regularly re-evaluates vendors and has no hesitation about making changes when something no longer serves its teams or patients. After years of consistent performance and support through significant organizational growth, the CHC recently extended its partnership with Jeenie for another three years—a deliberate decision based on both past performance and confidence in the partnership moving forward.
“Having a provider we can go to directly, who’s responsive and transparent, saves us time and helps us support our teams better.”
-The Director of Patient Services
The Bigger Picture:
A Partnership Built for What’s Next
By switching to Jeenie, this community health clinic didn’t just reduce interpretation costs—they improved operational efficiency, enhanced care equity, and gained a flexible partner that adapts to their real-world needs.
From intuitive tech to responsive support, Jeenie is helping them deliver on their mission: compassionate, patient-centered care that reaches everyone, no matter what language they speak.
